Voice Secure - Secure Voice Authentication 
Solution Overview
Angel.com combines award winning IVR and call center technologies with voice authentication solutions to provide a way for callers to quickly, conveniently and securely access personal information over the phone. By simply repeating a few random digits in the IVR, caller identity is automatically verified through the composition of their voice.
- Secure – No more revealing private information over the phone, risking having your personal information fall into the wrong hands.
- Convenient – No more forgotten passwords or PINs.
- Saves Time – No more time consuming process of routing calls to agents for verification of identity or password resets.
Bank account balances. Medical test results. Order status. Customers call your IVR for many reasons, but what they all have in common is they want their information quickly and they want it to be secure. Current security measures include passwords, PINs, challenge questions or personal information to confirm identity, creating a lengthy process for a caller to get the information they need over the phone. Not to mention the burden this places on your call center agents simply to identify the caller.
With simple and accurate voice verification through your Angel.com IVR or call center solution, your callers and agents are immediately able to focus on call resolution rather than identity confirmation.
Trusted and Secure Technology
Because each individual’s voiceprint is unique, your caller’s voice is their password. Even the most highly sensitive data, from financial to healthcare information, is safe-guarded by providing a highly secure layer of protection of customer identity. In addition, because the solution automatically recognizes a caller’s voiceprint, callers are not forced to reveal potentially sensitive or personal information – such as a social security number or date of birth – over the phone.
Easy-to-Use and Convenient Application
Voice authentication is easy to implement with your Angel.com IVR or call center application. By simply repeating a few random digits, customers quickly enroll their voice print. After that, each time they call, they are asked to repeat a sequence of five digits to confirm their identity in the IVR. This series of digits is checked against their voice print which is stored in a database, authenticating them and allowing them access to proceed with their call without the need for further account identification.
Improved Call Resolution and Management
Voice authentication in the IVR system or call center results in:
- Shorter caller wait times
- Faster call handling times
- Lower call abandon rates
In fact, identification time can be reduced by up to 30 seconds by using voice authentication services. In addition, call center representatives are empowered to focus on resolving caller inquiries, rather than on caller identification or changing customer passwords, enhancing the call management process and improving the productivity of your agents.
