Virtual Call Center '08

Welcome to VCC’08. Angel.com VCC‘08 provides the most comprehensive data and seamless integration you need to effectively manage call center activities. Whether you are an agent, a supervisor, a business manager, or other stakeholder, Angel.com VCC’08 helps you manage your call center better, faster and easier than ever before.

For your administrators. The new Call Queue page provides account level control on taking calls, running reports, checking/ checking out agents, and more.

For your supervisors. Through our fully redesigned Supervisor Monitor, supervisors received up-to-the minute window into critical and other call center performance metrics to easily and proactively monitor and adjust to changing call center environments- no need to run a report.

For your agents. The new Agent Monitor empowers agents with a 360 degree view of call activity, including available agents, waiting agents, and more. Agents can also manage their status, such as setting away messages, providing clear insight to supervisors on agent activity.

For your business manager. Track and measure queue activity, queue stats and agent stats. Charts and graphs provide an at-a-glance view of key metrics for measurement and reporting purposes.