- RESOURCE CENTER
Travel & Hospitality
Provide first class service to
The travel and hospitality industries are in the midst of a business transformation-from a product focused, physical asset-based business to becoming more customer-focused and brand-driven. With increasing competition for wallet share, ongoing price pressures, and fluctuating demand, delivering superior customer service is a key differentiator in this very competitive industry.
At Genesys, we understand that being able to locate and contact your customers proactively-at a moment's notice is crucial. Genesys solutions include multi-communication channel capability that allow your customers to choose their preferred channel of communication; and our solutions easily scale to ensure you have capacity to address peaks in call volume-faster.