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SurveyByFone by Angel.com Partners Overview

SurveyByFone by Angel.com enables salesforce.com users to deploy and manage automated customer satisfaction phone surveys from a salesforce.com account.

Surveys evaluating call center interactions, hotel stays, store visits, or any other customer experience can be deployed from SurveyByFone in a matter of hours.

Highlights

  • Real-time reporting and management
  • The Voice Site tab loads the set up and maintenance manager for your survey allowing you to change the call flow right from your salesforce.com account.
  • Immediate access to responses as well as critical data.
Solutions start at $500 per salesforce.com account. Pricing is per account, not per user.

Advantages of SurveyByFone

  • surveybyfoneCustomizable application: SurveyByFone features a ready-to-deploy customer satisfaction survey, the ability to instantly customize survey questions and answers, and the capacity to capture open-ended, recorded customer feedback.
  • Flexibile solution: SurveyByFone is built with Angel.com’s Site Builder toolkit, which enables users to build and manage the SurveyByFone application via the web.
  • Cost effective and affordable: No investment needed in live operators, hardware, software or maintenance – the whole process is managed through our IVR application.

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