SupportByFone by Angel.com

SupportByFone by Angel.com brings the power of salesforce.com's Service and Support offering to the telephone. With SupportByFone, callers are no longer forced to wait on hold to report or check on a case. Callers are connected to SupportByFone where they can check the status of a case, open a new case, update a case description or transfer to a live agent.

Highlights:

Instant access to case status
Easy to deploy and manage via Angel.com’s web-based Site Builder toolkit

SupportByFone Datasheet (PDF 81kb)

Recorded Webinar:
"Phone-Enabling Salesforce.com"

Includes call queuing, call whispering, call recording, and post-call customer satisfaction surveys
Instant access to your call queue monitor to see live call load and agent availability.
Seamless integration with your salesforce.com application

SupportByFone personlizes the interaction with callers by taking into account their previous case activities. Callers who just opened a case, for instance, are presented with the status of that case upfront and given the option to re-open, or update that case.

Key Benefits

On-demand access: Get complete access through the web to your entire voice application with Angel.com’s Site Builder tool-kit. The intuitive and easy-to-use application enables you to set up, edit and maintain your system quickly and easily , at no additional cost.

Fully Customizable Solution: Turn on/off system functionality through the web and phone, such as call queuing, recording or call whispering. Implement a post-call satisfaction survey as needed.

Real-time reporting: Shows a log of updated info in your salesforce.com account detailing caller action requests and call termination types. Dashboards gives you a graphic view of caller action requests, call termination types, survey results and case details.

Getting Started With SupportByFone's Free 30-Day Trial

You must have a Salesforce.com account to try SupportByFone.

Simply click on the 'get it now' button on the AppExchange SupportByFone webpage to start your free trial.
Once you have imported SupportByFone into your Salesforce.com account, contact us and we will fully enable your application in a matter of minutes. Call us at 877-SFBYFONE (732-9366) and say, “SupportByFone”, visit SupportByFone.com or email us at salesforce@angel.com.
Download the SupportByFone Datasheet (PDF 82KB)
For more on phone surveys, contact us