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SupportByFone by Angel.com 
SupportByFone by Angel.com brings the power of salesforce.com's Service
and Support offering to the telephone. With SupportByFone, callers
are no longer forced to wait on hold to report or check on a case. Callers
are connected to SupportByFone where they can check the status of a case,
open a new case, update a case description or transfer to a live agent.
SupportByFone personlizes the interaction with callers by taking into
account their previous case activities. Callers who just opened a case, for
instance, are presented with the status of that case upfront and given the
option to re-open, or update that case.
- On-demand access: Get
complete access through the web to your entire voice application with
Angel.com’s Site Builder tool-kit. The intuitive and easy-to-use
application enables you to set up, edit and maintain your system
quickly and easily , at no additional cost.
- Fully Customizable Solution: Turn on/off system functionality
through the web and phone, such as call queuing, recording or call
whispering. Implement a post-call satisfaction survey as needed.
- Real-time reporting: Shows a log of updated info in
your salesforce.com account detailing caller action requests and call
termination types. Dashboards gives you a graphic view of caller action
requests, call termination types, survey results and case details.
You must have a Salesforce.com account to try SupportByFone.

