Phone-Enabling SugarCRM 
Angel.com for SugarCRM Solutions Suite
Angel.com delivers the power of SugarCRM to the telephone with our suite of IVR and call center applications. Our fully hosted, speech-enabled IVR solutions seamlessly integrate with your SugarCRM account, enabling you to access your SugarCRM data and collect customer information – all over the telephone. Angel.com’s Site Builder toolkit allows you to quickly, easily and cost-effectively deploy and manage these applications from a custom tab within SugarCRM.
Phone-Enabling SugarCRM for Sales
Angel.com makes it possible to access, update, and manage accounts, contacts and leads directly in SugarCRM through voice commands over the phone. With a simple phone call, you can record your impressions about a just-completed meeting, set a follow-up task, or connect directly to a contact. Using speech-to-text technology you can send emails through the phone by speaking your message. This message is transcribed instantly, sent to your contact, and logged into the contact record in SugarCRM.
Phone-Enabling SugarCRM for Support
Angel.com brings the power of SugarCRM’s Support offering to the telephone. Callers are connected through the phone to your SugarCRM account where they can check the status of a case, open a new case, update a case description or transfer to a live agent. Easily turn on/off system functionality through the web and phone, such as call queuing, recording or call whispering. The solution also provides complete access to a call queue monitor to see live call load and agent availability.
Phone-Enabling SugarCRM for Marketing
Easily and automatically capture and deliver your critical phone leads, complete with name and address information, into your SugarCRM account. Angel.com helps your marketing and sales organizations cut down on the cost of capturing client contact information as well as increase the quality of the information collected by your company. Real-time logging shows complete reporting of all lead information captured from callers.
The Angel.com / SugarCRM Connector (API for Developers)
With the Angel.com SugarCRM Connector, applications that require phone interactions with a SugarCRM account can be deployed without writing a single line of custom code.
- Fully hosted: the Connector is offered as a service -- no code installs.
- Easy to use: all you need to know are the parameters to pass, and what variables are returned and you can start invoking it from an Angel.com transaction page.
- Powerful: enables you to execute actions such as creating a lead, looking up a contact, creating and updating cases.
- Personalization: with the ability to retrieve data about callers in real time, you can now treat each caller differently depending on the context of their call.
- Automation: callers can now accomplish tasks over the phone without needing to speak to an agent.
- Insight: with the Connector, you can now log details about every call and gain deep insight of activity on your phone line.
