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How It Works: Analysis, Reporting, Monitoring How It Works

Real-time monitoring and reporting of your call history, agent status, and more.

Monitor and analyze call and agent activity as its happening. Reporting Pages provide the detail you need to insure you are delivering an optimal caller experience.

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Call History Report Magnify Voice Page Hits Report Magnify

Call history report

voice page hits report

Call Queue Report Magnify Call Queue Monitor Magnify

call queue report

Call Queue monitor

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