Salesforce.com IVR/CRM Integrations 
More and more organizations are using Angel.com to voice-enable their Customer Relationship Management (CRM) solutions to automate their sales force, marketing, customer service, and support functions. We take the automation and efficiency of salesforce.com and allow you, your customers and your employees to access salesforce.com data by voice through the phone. By providing an easy way for remote sales teams or other key personnel to input and access web-based information from a phone call, Angel.com drives more productivity with every call.
"The new Angel.com IVR with integration to salesforce.com provides our field staff with a fantastic productivity tool to streamline their work day. For the first time, we have the ability to record messages and summarize sales calls without the need to access and log onto a computer."
- Vincent Candilora, Senior VP of Licensing, American Society of Composers, Authors and Publishes (ASCAP)
Read the Press Release >>
"We are able to strengthen communication in our clients' HR departments, leading to improved employee programs and demonstrate the significant value of our unique approach to benefit communication. We have Angel.com to thank for helping us prove our ability to meet the goals and objectives of our clients."
-Valerie Thompson, CRM Manager and Technology Coordinator, Health and Benefit Systems
Read the Press Release>>
Access Salesforce.com Information Over the Phone
SalesByFone
Access, update,
and manage key prospect information directly in salesforce.com through voice commands.
SalesByFone provides voice access to salesforce.com data through the phone – no typing, or web access required. Sales reps can record meeting notes, set follow-up tasks, send emails, or connect directly to a contact through quick and simple voice commands – no more data entry!
Call Center Support and Management
SupportByFone
Provide personalized, automated self-service options to your customers. SupportByFone brings the power of salesforce.com's Service and Support offering to the telephone. Callers are connected to SupportByFone where they can check the status of a case, open a new case, update a case description or transfer to a live agent.
Click-to-Call Sales Automation
ReachByFone
Place outbound phone calls by clicking on the phone number in salesforce.com. ReachByFone enables salesforce.com users to place outbound calls by clicking on a phone number within a lead or contact record., then automatically logs the call, its results and follow up tasks directly into the record in salesforce.com.
Customer Satisfaction Phone Surveys
SurveyByFone
Capture and report on satisfaction levels of your customers. SurveyByFone features a ready-to-deploy customer satisfaction survey, the ability to instantly customize survey questions and answers, and the capacity to capture open-ended, recorded customer feedback directly into salesforce.com at the contact or account level.
Automated Lead Capture and Delivery
LeadByFone
Automatically capture all phone leads and populate caller data directly into salesforce.com. LeadByFone enables the capture and delivery of phone leads, complete with name and address, into a salesforce.com account, cutting down on the cost of capturing client contact information and increasing the quality of the information collected.
Call Recording and Analyzing Solution
RecordByFone
Record and analyze all phone calls made and received by sales reps or agents. RecordByFone extends the power of Angel.com's call recording capabilities to salesforce.com. Salesforce.com users receive immediate access to recordings of completed calls and detailed reporting of all data captured during the call.
Angel.com / Salesforce.com API
Angel.com has published a general API that makes the integration of Angel.com's IVR and call center solutions with your Salesforce.com account a matter of clicking and filling in text boxes. Literally, no programming required! To learn more about how this API works, download the API documentation >> (PDF 188Kb)
