Angel.com Spring Forward Release - May 2009 
What's New in the June Update?
Angel.com is pleased to announce some important updates and enhancements to your Angel.com solution in our Spring Forward Release, June Update. Here are some of the exciting features of the June Update:
Maximum Voicemail Recording Time. Customize your desired maximum record time with this flexible new option.
More Rings for Transfer and Call Queue Pages. Insure your customers reach an agent every time with an increased maximum number of rings.
Percentage Based Call Recording. Let Angel.com randomly record a percentage of calls for you, saving you time when randomly monitoring calls. To take advantage of this feature, please contact your Angel.com account manager.
Fully customizable system prompts. Enhance your brand and create a consistent call experience with a standard voice throughout all phases of your application.
As always, there is no action required on your part for you to receive these updates as our on-demand software upgrades behind the scenes, with no IT support or technical support needed. They are immediately available to you in your Angel.com solution. Best of all, these updates are FREE to all Angel.com customers – one more benefit of the Angel.com on-demand platform. External release notes are available on our IVR Wiki.
What's New in the Spring Forward Release?
Spring forward with Angel.com! Our latest release is packed with new features and enhancements to help your business grow and thrive – and is designed to “put the caller first” with every call. Solve customer problems faster, get them the information they need quicker, and make your business easy-to-work with; putting the caller first helps you realize more efficiency and productivity for your business while at the same time increasing caller satisfaction.
Flexible transfer options. We’ve made it easier to transfer to anywhere in the world easily and quickly. You can quickly enable this feature by contacting your Account Executive.
Increased access for supervisors. For our Virtual Call Center customers, Angel.com has increased the number of employees allowed access to Supervisor Monitors per queue, empowering agents to participate in call center operational management. The supervisor interface provides increased data about call center operations, enabling better call handling and management of agents to improve the overall call experience – as its happening.
Visibility for agents. As another benefit for VCC customers, agents now have a complete view of the statuses of other agents in the queue. From scheduling breaks based on agent availability or transferring calls to agents with the required skill set, this new feature provides the information agents need to take responsibility for the health of the queue, insuring callers receive the best service available.
Enhanced voice recognition. Improved date grammar enables customers to communicate more effectively and complete transactions within the IVR.
VIP or priority caller management. Shorten hold times for priority callers with the ability to set maximum hold time in queue.
Enhanced security and stability. Angel.com is committed to continuously creating a more secure and reliable platform for
our customers, and we’ve included a number of behind-the-scenes enhancements to address these goals.
To learn more about Angel.com’s Spring Forward Release, please contact your Account Executive, 888-MyAngel (692-6435).
