RecordByFone by Angel.com 
RecordByFone by Angel.com enables salesforce.com users to automatically record calls without the need for hardware or software.
By integrating RecordByFone with a salesforce.com account, salesforce.com users receive immediate access to recordings of completed calls and detailed reporting of all data captured during the call.
Highlights
- Use Call Analyzer search tool to pinpoint specific recordings that satisfy a search query.
- Record the IVR portion of a call, the post-IVR portion, or the entire call.
- Easy to deploy and manage with Angel.com’s Site Builder toolkit
- Seamless integration with your salesforce.com application
Solutions start at $500 per salesforce.com account. Pricing is per account, not per user.
Key Benefits
Timely and actionable monitoring: When used in conjunction with a call center, RecordByFone enables call center managers to ensure customer service quality by recording customer/agent interactions.- Fully hosted: No hardware or software necessary; all recordings are hosted by Angel.com and available with one click from your salesforce.com account.
- Real-time access: Listen to calls through your salesforce.com account immediately after the call ends.
- Easy customization: Angel.com’s award winning Site Builder toolkit makes the customization of IVR solutions a matter of clicking and filling in text boxes.
You must have a Salesforce.com account to try RecordByFone.
- To get started with RecordByFone, call us at 888-692-6435 to speak with an Account Executive.
- Download the RecordByFone Datasheet (PDF 73KB)
