Phone Survey Solutions 
Phone Survey Solutions Overview
In today’s competitive business environment, organizations are constantly seeking ways to stay ahead of the competitive pack. One important way to differentiate a business is through superior customer service. And, what is the best way to assess your customer satisfaction? Ask your customers.
Phone Survey Datasheet (PDF 272kb)
Angel.com enables organizations to produce powerful and easy-to-implement surveys within their existing IVR or call center applications and integrate them with ClickTools on-demand web surveys. Whether you’d like to monitor your customer support levels, product feedback, or employee satisfaction, Angel.com provides an easy and seamless way to collect and analyze caller information.
With Survey Solutions, Angel.com seamlessly collects survey data from your IVR phone-based survey. Through the integration with ClickTools, a phone survey can go hand in hand with ClickTools’ web surveys giving your customers multiple ways of responding to your survey. All phone and web data is collected in the same database and can be synched directly into your salesforce.com CRM solution for quick and easy analysis. Minimal requirements and easy integration into Angel.com IVR solutions facilitate immediate collection and analysis of your important data.
- Seamless Technology
With seamless "plug-in" technology, there are no web servers or hosting requirements to easily integrate survey tools into your Angel.com IVR solution. Your surveys are hosted on secure servers. - Easy-to-use, powerful survey solutions
Easily create simple or complex surveys in minutes – the on-demand survey application does not restrict the size or complexity of your surveys. You can also deploy surveys in any language, meeting the needs of your unique customer base. - Real-Time Results
Understand caller satisfaction, buying preferences and more- helping you enforce a consistent brand experience. Survey solutions from Angel.com provides 24/7 access to survey results. Full integration with your salesforce.com application for rich analytics – no reports to build.
How It Works
