Inbound & Outbound IVR Solutions

Angel.com’s award-winning and innovative IVR software, Site Builder toolkit, is built on our on-demand platform, making it easy for any user to design, deploy and manage an IVR System through a true point-and-click application. By eliminating the need for code-writing experience or IT support, Angel.com enables you to focus on more strategic and higher value activities.

• Requires no installation of hardware or IVR software, and updates happen seamlessly behind the scenes.
• Deploy your IVR solution in days instead of weeks or months.
• Make changes to your IVR application in real-time from anywhere you have an internet connection. Changes are live and functional as soon as you hit save.
• Instantly scale to meet the ever-changing demands of your business - Angel.com does not restrict the number of simultaneous calls to your IVR application.

Track activity in real-time and build customized reports with charts and graphs to meet the needs of your business. Monitor call activity, as it’s happening with granular-level detail on all IVR and call center activities. Then, export data to Excel™ to further analyze and share your results.

• Real-time access to all call details including date and time, caller ID, IVR responses, department/agent the call was transferred to, talk time and more.
• IVR System reporting and monitoring includes when the call was delivered and whether the call went to voicemail or not, all up-to-the-minute as the outbound campaign is happening.
• Pull historical reports based on any call parameter to see how your call metrics change over time.
• Record calls for archiving or training purposes. All recordings are available for listening or downloading through your web-based Angel.com account.

Through complete integration with back-end databases or customer relationship management (CRM) systems, such as salesforce.com (pictured right), Angel.com enables you to customize each call to the individual caller. Quickly and securely connect your phone to external databases of any kind for better business data analysis and a more complete customer picture.

• Personalize the caller experience by recognizing current customers vs. potential sales propects and customizing the call flow based on the type of caller and their needs.
• Capture customer data into existing web servers, databases and CRM systems so all customer info and history is located in one place.
• Automate routine processes such as password resets, support ticket status updates and more by tying an IVRS to your database for quicker and more streamlined customer access to the information they are seeking.
• Enable customer and business-centric analysis of data by connecting phone data with web and customer data for a more complete business picture.

Angel.com provides an effective and affordable way to proactively communicate with targeted prospects, customers and other audiences with Outbound IVR campaigns. Design and manage a customized outbound campaign in minutes and from your desktop and get up-to-the-minute reporting on call data. Whether your goal is information collection or delivery, our outbound IVR Application helps you maximize your outreach efforts.

• Collect or deliver information with outbound customer satisfaction surveys, event or emergency notification, customer reminders and more.
• Deploy and manage campaigns online through the web-based Outbound Campaign Manager. Change notifications or survey questions at any time, and changes are live instantly.
• Real-time reporting and monitoring includes when the call was delivered, whether the call went to voicemail or not and more, all up-to-the-minute as the outbound campaign is happening.
• Built-in outbound features including Do No Call regulation compliance, voicemail detection, call-back options, and the ability to have the caller connect with an agent immediately are included to help you make the most of every campaign.