Inbound IVR

Benefits To Your Business

• Immediate ROI and lower TCO.A fully-hosted solution, Angel.com helps your realize a reduction in hardware, software, maintenance, and human resources- from day one and throughout the life of your application.
• Quick Deployment.Build, deploy and manage a world-class IVR application in minutes, right from your desktop. The easy-to-use, web-based Angel.com Site Builder toolkit empowers you to get up-and-running quickly.
• Flexible, Dynamic Applications. As your business needs change, so does your IVR application. With Angel.com, changes to your applications can be made at any time and implemented in real-time.
  

Benefits To Your Customers

• Self-service. Angel.com Interactive Voice Response (IVR) capabilities allow callers to get answers to standard inquiries simply and easily, and in seconds, without the need for an agent.
• Reach the right agent, every time. The Angel.com IVR capabilities automatically capture relevant information from your callers and direct them to the appropriate agent to handle their call.
• 24/7 customer service. Enable your customers to get the information they need, when they need it. Your Angel.com IVR application is working even when you’re not.

Key Features

Intelligent, Interactive Communications
Leverage the power of the Angel.com leading voice applications.

• Help customers interact seamlessly with your system via touch-tone or voice - the choice is yours.
• Next-generation speech technology enables a customer-friendly call experience, increasing customer satisfaction and helping resolve issues quickly.
• Data capture features allow you to collect call information such as dates, currencies, names and addresses through speech-to-text prompts.
  

Complete Call Routing
Advanced, customizable features help your IVR application route callers to meet the needs of your business.

• Built-in logic pages let you design branching decisions based on data - without writing any code.
  
• Transfer calls to external phone numbers, such as land lines, cell phones or other IVR systems.
  
• Call screening functionality announces IVR responses upon transfer of call.
  

Data Management
Whether you’d like to integrate with your database or track calls in real-time, Angel.com provides sophisticated data management tools to help drive results.

• Full IVR reporting lets you gather data and make recommendations to enhance your IVR solution, and the caller experience.
  
• Integrated data management capabilities enable you to use your customer data to power and customize the IVR interaction.
  
• Capture data such as survey responses and populate it into a database in near-real time.

Angel.com IVR
Angel.com provides inbound and outbound IVR services, automated call distribution, and complete reporting that empowers our customers drive high-quality applications, customer satisfaction, and generate measurable results of call center activities. Backed by expert service and support teams, Angel.com empowers organizations of all types and sizes build, deliver and manage customized, world-class IVR and call center solutions to meet the needs of their businesses and their customers.
Find out why over 1,600 customers in more than 20 industries use Angel.com every day to more effectively and affordably manage their IVRS and call center applications.