IVR Solutions for Support / Operations

Satisfied customers are key to any organization’s success. When your customers are sitting in a call queue, you are losing valuable time and risking alienating important customers. By taking advantage of the range and flexibility of support center solutions like Angel.com, you can dramatically increase the productivity of your operations, reduce costs to your organization, and increase your customer’s satisfaction.

Typical Operations Applications

Virtual Call Center
Integrated IVR and call center technologies facilitates self-service and call routing to insure the best possible caller experience, when you are managing a support line or an order/ payment line. Learn more about the Virtual Call Center >>
CRM Integration
Angel.com provides a seamless integration with CRM solutions such as salesforce.com and Parature allowing you to automate your customer support processes, freeing up agent time by automating new case creation, case updates and checking SLAs before transferring calls. Learn more about the CRM Integrations >>
Self-Service Info Line
With Angel.com, you can integrate with and voice-enable your CRM solution to provide callers automated information on product delivery, ticket status and more. Callers no longer need to wait on hold or take up valuable agent time just to find out the status of their help desk ticket or product delivery date.
Product Order/Payment Line
Provide your customers the ability to order products and make payments over the phone, day or night, without the need for a live agent. The phone-based system integrates seamlessly and securely with your existing product database and payment gateway. Learn more about Phone Payment >>
Emergency Notifications
Alert, notify and inform customers and employees on outages, delays and other important items with simple, automated outreach campaigns
Dispatch Line
Provide support and manage contractors, field personnel and inventory deliveries with easy phone-based time and supply tracking. All call data is logged and reported in real time so you can keep your finger on the pulse of your field personnel without the need for paper-based or live agent tracking systems.
Job Inquiry Hotline
Automate the job application process through easy telephone access to job descriptions. Place applicants through an automated phone screening process before connecting them with an HR professional.

Highlights

ACD and IVR combine to create a comprehensive, intelligent solution
Integrates with your existing database systems and CRM applications
Solutions can typically be deployed within 48 hours
Real-time monitoring and reporting for easy tracking and trouble-shooting

Angel.com helps your HR department:

Lower costs, increase revenues
Using live agents to handle routine caller inquiries is expensive. By automating common questions about purchases, accounts, ticket status and more, you can reduce your need for live agents. Automated solutions will also enable you to provide off-hours support.

Enhanced customer experience
An automated service and support line from Angel.com allows customers to quickly and easily get the information they need, at any time from any location. Because it can be connected to your back-end databases, callers can also hear personalized information tailored to individual needs.

Flexible Application.
As your business needs change, so can your voice application. Angel.com gives you the tools to make changes any time you need them – and implement them in seconds. With unlimited scalability and pay-as-you-go pricing, we meet the needs of your business no matter how quickly you grow.