IVR Solutions for Marketing

With the amount of advertising and promotions a typical person sees every day, getting your organization to stand out from the crowd to attract and retain customers is an ongoing challenge. Smart marketers are using every communication channel – from the web to the telephone to get their message heard. Angel.com IVR applications give you more visibility into and drive more meaningful interactions with your customers. Whether you’d like to conduct a customer satisfaction survey or provide a recognizable 800# as part of your advertising efforts, Angel.com give you an easy, effective way to manage it all via the phone.

Example IVR Solutions for Marketing

Promotion Hotline
Provide targeted, customized promotional messages to your callers to drive revenue, or create phone-based marketing campaigns using the voice of your celebrity spokesperson to drive traffic to your store or website.
Customer Survey
Whether you are conducting an outbound customer satisfaction survey or gathering marketing data from those that call you, the telephone provides a quick, reliable and convenient method to maximize your response rate. Learn more about phone surveys >>
Lead Generation
Automatically collect caller data such as name and address based on caller ID and populate this information into a prospecting database or CRM system – never miss a phone lead again! Learn more about Lead Capture >>
Store Locator
Help customers find the store closest to them, increasing in-store traffic and revenues. Search by more than 120 different ways, including zip code or area code, to find the location nearest them. Learn more about Store Locator >>
Gift Card Management
Provide your customers access to individual gift card information without the need for a live agent. Customers can check their balance, add funds, or even redeem their gift cards for purchases over the phone.

Highlights

Solutions can typically be deployed within 48 hours
Customizable with your branding and promotional messages
Connects to your back-end customer information database
Easy to use and deploy

Angel.com helps your marketing organization:

Improve marketing campaign efficiency
Provide promotional offers and incentives to your callers based on buying preferences for up-sell and cross-sell opportunities. With Angel.com, you can easily integrate with your existing reporting tools, allowing you to collect market research data and return more relevant promotions to your callers.

Gather accurate and actionable data about your customers and prospects
Collect key quantitative and qualitative data, such as customer satisfaction survey data, that can help you respond quickly to changing business conditions or buying habits. By enabling callers to provide not only touch tone responses but also open-ended voice answers to your questions, you receive more meaningful results.

Enhance lead generation and management
Add a toll-free number to your marketing collateral and advertising to enhance campaign response rates. Or, extend the power of your CRM by integrating it with your phone application and/ or voice-enabling it for more accurate and timely lead collection.