At Angel.com, we are committed to the success of every customer application. Angel.com’s Client Services team is available 24/7 to not only support your solution, but understand your individual goals and drive best practices to help build the application that’s right for you and your business. We offer three levels of support plans – Basic Gold Support, Premium Support, and Premium Support with PASS – allowing us to meet the unique needs of our individual customers.
Regardless of the plan you choose, Angel.com gives you the practical expertise and resources required to deliver the highest quality applications and drive business success.
Basic customer support is an included part of Angel.com standard subscriptions and includes phone, email and online support.
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Basic Gold Support is available to every Angel.com customer. This support option provides business hours support for all issues. Basic Gold Support also offers full, 24x7 online access to Angel.com’s comprehensive library of support and development tools, which include white papers, educational webinars, design documentation, and more.
- Support Center
Accessible directly from your Angel.com account, the Support Center provides numerous options to receive online support, including:
- Online Knowledge Base. The Angel.com Online Knowledge Base is a collection of information at your fingertips to help you get your questions answered. Download the latest documentation, learn about new Angel.com products and services, or find tips and techniques to help you best build and manage your application.
- Submit A Ticket. Open and track support tickets regarding billing, development or general support issues online. Angel.com makes it easy and convenient for you to get support with 24/7 online access.
- IVR University
Angel.com customers can learn the best practices of IVR design and implementation so they can get the most from their investment in their Angel.com solution. Browse through white papers and informative articles, and view live and recorded webinars; IVR University provides practical tips and training to help you maximize your use of your Angel.com solution – all available 24/7.
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Enhanced support and services option with increased issue response and resolution time along with best practices consulting.
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Premium Support includes everything you see in the Basic Gold Plan, but provides an enhanced support and services option with increased issue response and resolution time. Premium Support also provides dedicated consultancy and implementation services.
- 15-minute response time
- 24/7 live phone support
- Health checks to ensure your organization is using Angel.com to its full advantage.
Support Center
Accessible directly from your Angel.com account, the Support Center provides numerous options to receive online support, including:
- Online Knowledge Base. The Angel.com Online Knowledge Base is a collection of information at your fingertips to help you get your questions answered. Download the latest documentation, learn about new Angel.com products and services, or find tips and techniques to help you best build and manage your application.
- Submit A Ticket. Open and track support tickets regarding billing, development or general support issues online. Angel.com makes it easy and convenient for you to get support with 24/7 online access.
IVR University
Angel.com customers can learn the best practices of IVR design and implementation so they can get the most from their investment in their Angel.com solution. Browse through white papers and informative articles, and view live and recorded webinars; IVR University provides practical tips and training to help you maximize your use of your Angel.com solution – all available 24/7.
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All the benefits of Premium Support, plus dedicated design consultation and optimization services.
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Let Angel.com assist you in building and using best practices to enhance the customer experience. If your organization has numerous applications, constant modifications, and quick-turn applications with limited resources, Premium Support with PASS is designed for you.
When you choose support with PASS, you receive five hours of Angel.com professional services consulting in addition to all the benefits of Premium Support. The dedicated professional that comes with the PASS program does more than just follow the instructions from your project manager. Your Angel.com Client Services Consultant will proactively optimize your Voice Site using the best-of-breed tools at their disposal within Angel.com. Serving as your dedicated point-of-contact, they understand your business goals, and will apply IVR/Virtual Call Center best practices and Angel.com resources to achieve those goals.
Premium Support with PASS also comes with increased issue response and resolution time.
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At Angel.com, we are committed to the success of every customer application. Angel.com’s Client Services team is available 24/7 to not only support your solution, but understand your individual goals and drive best practices to help build the application that’s right for you and your business. We offer three levels of support plans – Basic Gold Support, Premium Support, and Premium Support with PASS – allowing us to meet the unique needs of our individual customers.