Angel White Papers
Best Practices in IVR and Call Center Design and Operation
Driving Performance with Embedded Business Intelligence Analytics in Your Voice Application
This whitepaper explores the value of having embedded BI in your voice application and the rich information and insight you can gather to improve the customer experience and gain a competitive advantage, as well as discusses technology innovation that makes BI analytics easy to implement.
Speak on the Dotted Line: Using Voice Biometrics to Improve Customer Service and Close More Business
Voice biometrics can help enterprises that require traditional registration and confirmation processes such as offline, paper forms with wet ink signatures to drastically streamline the process and improve conversions. This whitepaper explores voice biometrics solutions from Angel can be used to provide better customer service, higher levels of data security, and increase conversion rates.
Caller Bill of Rights: How to Put Your Callers First When Designing a Voice Solution
Based on Angel's Caller FirstSM approach to design, get insight into 10 of the most pressing issues you need to think about when designing, or redesigning an IVR or Call Center solution with the customer in mind.
5 Ways To Put Your CRM Data to Work for You and Your Customers
Learn how to enhance customer satisfaction through ready access to personalized information over the phone!
Driving Quality Not Costs In Retail: How Voice Solutions Can Separate You From The Competition
Identify how to meet today’s retail challenges head-on and achieve increased productivity, higher quality customer service, and new revenue opportunities through the ease and power of voice solutions.
Five Simple Strategies to Make Your Support Center Callers Smile
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines, with real-life examples of organizations that have effectively adopted these strategies to deliver call center success.
Using Voice Site Technology to Automate Business Processes
Learn how to leverage your existing technology infrastructure with Angel’s powerful Voice Site technology, for a radical new approach to the creation, deployment and management of speech applications that are as powerful in automating business processes as the web.