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Angel White Papers
Best Practices in IVR and Call Center Design and Operation
Organizations must learn to better understand and anticipate how customers interact with the organization across multiple channels, leverage cloud-based platforms to enable greater flexibility and provide customers with the tools and resources to help boost their loyalty. Learn key CX components and how best to achieve an optimized CX environment in any organization, to delight customers and expand bottom line results.
Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX – differentiating their brand above others.
Patients are clearly the drivers of a Pharma company’s success with new products and existing products. Based on their experience, alternative sampling experts at Triplefin share that with care for the patient always being top of mind, more and more pharma companies are choosing to build their marketing campaigns around capturing patient information as a way of being able to stay in touch with their loyal brand users.
Companies are increasingly turning to the cloud as the ideal solution for replacing their legacy IVR system. This white paper is a must read for any company considering updating, upgrading and improving their IVR system. Learn how to enhance the customer experience, improve customer satisfaction and increase customer retention with a cloud-based CX solution.
This whitepaper explores the value of having embedded BI in your voice application and the rich information and insight you can gather to improve the customer experience and gain a competitive advantage, as well as discusses technology innovation that makes BI analytics easy to implement.
Speak on the Dotted Line: Using Voice Biometrics to Improve Customer Service and Close More Business
Voice biometrics can help enterprises that require traditional registration and confirmation processes such as offline, paper forms with wet ink signatures to drastically streamline the process and improve conversions. This whitepaper explores voice biometrics solutions from Angel can be used to provide better customer service, higher levels of data security, and increase conversion rates.
Based on Angel's Caller FirstSM approach to design, get insight into 10 of the most pressing issues you need to think about when designing, or redesigning an IVR or Call Center solution with the customer in mind.
Identify how to meet today’s retail challenges head-on and achieve increased productivity, higher quality customer service, and new revenue opportunities through the ease and power of voice solutions.
This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines, with real-life examples of organizations that have effectively adopted these strategies to deliver call center success.
Learn how to leverage your existing technology infrastructure with Angel’s powerful Voice Site technology, for a radical new approach to the creation, deployment and management of speech applications that are as powerful in automating business processes as the web.