Angel.com White Papers

NEW!! 5 Ways To Put Your CRM Data to Work for You and Your Customers
Find out how you maximize your CRM application as a sales, marketing, service, or support channel. Learn how to enhance customer satisfaction through ready access to personalized information over the phone. Improve the quality of data housed in your CRM tool by making it easier for sales representatives and other users to access and update information. Increase the productivity and efficiency of personnel with quick, easy access to customer information. Create integrated, real-time reports of phone-based interactions through salesforce.com or other CRM dashboards. Learn how voice-enabling your CRM can benefit both you and your customers today! Download the CRM white paper >>

Driving Quality Not Costs In Retail: How Voice Solutions Can Separate You From The Competition
Retailers face tough challenges to stay competitive. With high competition, tight margins and seasonal spikes in demand, it becomes critical to find new ways to increase the productivity and efficiency of their businesses, while at the same time reduce operational costs. This white paper identifies how to meet today’s retail challenges head-on and achieve increased productivity, higher quality customer service, and new revenue opportunities through the ease and power of voice solutions. Download the Retail white paper >>

Five Simple Strategies to Make Your Support Center Callers Smile
Find out how you can more cost-effectively manage a world-class support center while at the same time providing quality customer service by leveraging today’s available technology. This paper highlights five simple strategies any organization should consider to cost-effectively increase the level of service of their support lines, with real-life examples of organizations that have effectively adopted these strategies to deliver call center success. Download the Support Center white paper >>

Using Voice Site Technology to Automate Business Processes
Learn how to leverage your existing technology infrastructure with Angel.com’s powerful Voice Site technology, the basis for building and deploying hosted IVR and Call Center applications, for a radical new approach to the creation, deployment and management of speech applications that are as powerful in automating business processes as the web. Download the Voice Sites white paper >>