Voice Application Webinars
Enhancing the Customer Experience with Location Services Intelligence
A customer's experience should be any enterprise's ultimate priority, yet too many organizations are content with taking a passive approach to their customer care. With today's expanding technology integrations, connecting location and messaging services with IVR technology, businesses can build a proactive customer care strategy that incorporates real-time information to benefit their customer's growing needs. Having IVR technology paired with location and messaging services, organizations can not only determine a caller's location both in-call and out-of-call, but can also engage in two way SMS messaging with the customer giving another channel of communication. Learn More >
Voice Biometrics & Healthcare: The Perfect Prescription for Business Results
Research has shown that no matter what the industry, there is a 30-55% percent falloff rate when a paper process is involved in getting a signature from parties who are not face-to-face, and the healthcare industry is certainly no exception. Join Angel and VoiceVault on March 7, 2012 for this hour-long webinar and learn how voice biometrics can enhance the customer experience in healthcare by offering e-signature capabilities via the telephone to shorten sales cycles, reduce time spent on the phone with agents to verify identity, and how voice biometrics can be used to create a legally binding signature more secure than ink.. Learn More >
Leveraging the Cloud to Transform Your Agency's Public Engagement Efforts
With the mandate for government agencies to harness the benefits of cloud computing brought about by the recently published Cloud First Policy, many government CIOs and IT staff are taking steps to migrate their IT portfolios to take advantage of the many benefits of cloud computing. Today, government agencies have endless phone channel needs to reach employees and constituents with a fast, scalable technology. Outbound engagement allows federal, state and local agencies of all sizes to quickly and efficiently provide outbound notifications whether it is an emergency broadcast, election campaign or satisfaction survey. With a cloud-based outbound engagement technology, government agencies can easily lower both time and cost barriers to deployment resulting in more transparent communication to employees and constituents. Learn More >
Intelligent Engagement: Connecting the Phone and Live Chat for a Better Customer Experience
Over half of all customer experiences take place across multiple channels at any given time. Trying to reach a customer service representative can often times be a challenge, frustrating your customers and potentially tarnishing that relationship. By automating the phone channel and providing a live chat feature, customers have more options than ever before to have their problem solved and question answered without ever speaking with a live agent. Join Angel and Velaro on Wednesday, March 14, 2012 for this hour-long webinar that will provide best practices for the cost-effective use of live chat and phone to enhance customer relations while also increasing the efficiency and productivity of your support team. Learn More >
Securing Financial and Mobile Banking with Voice Biometrics
Fraud prevention, secure banking transactions and mobile payments - what do these three applications have in common? A: The need for simple, reliable user authentication. That's where voice biometric-based solutions play an important role. Join Angel and VoiceVault on Wednesday, March 21, 2012 for an hour-long complimentary webinar that will discuss the multiple ways that the banking and financial services industry can serve its customers using voice biometric technology. With customer experience management at the forefront of most financial enterprise initiatives, the need for a reliable, cost-effective and secure solution to verify a customer's identity is more important than ever. Learn More >
The Art of Designing the Customer Experience: Designing for Better Experiences and Business Results
When it comes to the customer experience, marketers and business execs pay extremely close attention to the smallest details. There is special attention paid to the appeal and placement of products. Tens of thousands of dollars are spent making the company's website and web experience as pretty and engaging as it can be. But the phone system--and its handling of the customer experience--is usually completely ignored. This Webinar takes a close look at how to design the customer experience, and how your brand can be humanized by taking advantage of new, cloud-based voice technologies in your inbound phone system.
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Leveraging Self-Service in the Cloud: How to Upgrade Your Contact Center for 2012
2011 was a big year in the shift to cloud technologies when it came to IVR and contact center solutions. More than half of business expect to use an external deployment option in the future, and 62% of businesses have either recently implemented or are expanding/upgrading self-service speech platforms. Join Art Schoeller, Principal Analyst in the Contact Center space at Forrester, as he guides you through how decision-makers are drafting their contact center upgrade plans, how they are prioritizing self-service productivity boosters, and what you should be prioritizing for 2012 when it comes to customer service.
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Unlocking Business Intelligence in the IVR and Contact Center
Join the Aberdeen Group's Gaurav Patil as he discusses the findings of his recent research that reveals specific strategies and capabilities of Best-in-Class companies that result in measurable performance improvement in the Contact Center. We'll dive into how contact centers can utilize data and analytics to produce results. You'll also learn how Business Intelligence in the IVR platform allows you to get granular-level detail of how your voice application is performing for your callers. Learn More >
Make the Most of Your Investment in Salesforce.com
Connect your IVR and Contact Center through the Salesforce.com App Exchange
Salesforce.com has become a true force in business technology by achieving hyper-critical mass of first-rate partners that comprise the company's AppExchange Marketplace. In this Webinar, Angel's Jason Hochman discusses how Angel enables Salesforce.com users with IVR and Contact Center solutions to fully automate data capture to help increase agent productivity and enable a better caller experience. Learn More >
How Palo Alto Networks Achieved Next-Gen Customer Support by Integrating their IVR and CRM Solution
Presented by Matthew Stauble, Sr. Director, Global Customer Support at Palo Alto Networks, this Webinar outlines the steps involved in transforming its customer support from a random, manual call answering process to a completely automated system for their inbound calls. Hear how this fast-growing network security company moved to a cloud-based IVR and Virtual Call Center that integrates with its CRM system, transforming its team of support agents and providing a next-gen support program for its customer support service offering. Learn More >
Reduce Costs, Win Customer Satisfaction with a Call Center in the Cloud
Download this on-demand Webinar with Customer Management IQ that will address the benefits of moving from an on-premise IVR to a SaaS model and illustrate how a more agile, flexible and cost-effective model can positively impact customer experience, customer satisfaction and call center productivity. Featuring Angel customer Sindhu Rajan, Senior Director of Customer Support for Hughes Networks, attendees will understand why Hughes chose to migrate to the cloud, and hear about the improvements in customer satisfaction and call center productivity post implementation. Learn More >
Join the Crowd Moving to the Cloud
Companies are increasingly turning to the Cloud as the ideal solution for replacing a legacy IVR system. This Webinar will address why, especially in today's tough economic times, companies are moving to the Cloud to realize immediate and long-term ROI by getting up and running fast on a secure, scalable and resilient platform. In short, you'll not only get a history of cloud computing, but you'll see why it's better, faster AND cheaper. Learn More >
Using Voice Biometrics & Voice Signature to Reduce Costs, Improve Customer Service and Fight Fraud
Angel and VoiceVault team up to show you how your organization can provide better customer service, higher levels of data security, and increase conversion rates by using Voice Biometrics and Voice Signature solutions. By identifying your callers using their individual voice, you provide a secure and easy way for customers to access private information as well as "sign on the dotted line" using 'spoken identifier' or voice print. Learn More >
Don't Wait to Migrate Your Legacy IVR: Cut Costs and Drive Profits through Next Generation Technology
Despite its inherent challenges, migrating legacy IVR can be an opportunity to increase customer satisfaction and customer retention while cutting costs. Businesses that move swiftly to begin bringing next generation IVR on board will reap tremendous benefits in all these areas. Learn More >
Improve Patient Communication and Satisfaction
View this Webinar to learn how speech technologies are providing new ways to understand and communicate with patients to improve their experiences and satisfaction by implementing effective, targeted and personalized wellness campaigns in inbound and outbound customer communication channels.
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Identifying the Warning Signs of an 'Unhealthy IVR': Understanding Caller Behavior with Analytics
Are your callers opting out … abandoning the call … or worse yet, defecting at alarming rates? Any of these situations indicate your IVR is not functioning optimally. This Webinar will show you how to use Business Intelligence (BI) Analytics to diagnose, design a plan to bring your IVR back to full health. Learn More >
Bridging the Mobile Gap: How IVR and Smartphones Can Coexist
As Smartphone technologies continue to bring new functionality and innovative apps expand their use, the Smartphone is creating complex customer interactions that could change the customer experience forever. This Webinar explores the current state of mobile care and where it's headed in the next year and beyond. Learn More >
Analyze This! Creating a Superior Customer Experience Through Analytics and Business Intelligence
Learn how to continually improve your company's customer support systems by optimizing business intelligence and analytics. In this webinar, we will describe firsthand how to keep service initiatives on track and ensure ever-soaring customer satisfaction levels while maximizing your resources.
Pharma Case Study: Driving Business Performance with Customer Experience Solutions
In this informational webinar, learn how leading pharma enterprises have utilized their IVR systems as a strategic asset to increase brand awareness, penetrate the market, increase market share and generate leads for their brands. Whether building market awareness when launching a new prescription drug, or conducting product differentiation to stimulate a declining brand, a pharma's IVR system can be a vital source of competitive advantage.
Be an IVR Rock Star: Best Practices in Building a World-Class Voice Application
This informational webinar will give you the tools to use leading-edge technology to effortlessly build an IVR system that is fast to deploy, enables iterative changes in real-time and makes caller experience accurate and enjoyable.
Caller Bill of Rights: How to Put Your Callers First When Designing a Voice Solution
Mike Ahnemann, Principal VUI Designer discusses what it takes to develop a true, well-designed IVR Caller FirstSM IVR application.
Caller Bill of Rights 201: Learn 10 ADVANCED tips on designing integrated customer experience solutions with your callers in mind.
Caller Bill of Rights 201 digs deeper into each of the original Rights, teaching you how to use technology effectively and design systems that do not waste callers' time. How does CTI "screen pop" work to the benefit of both the caller and the agent? How can Caller First Analytics be utilized to increase containment and customer satisfaction?
How to Phone-Enable Parature for Service and Support
Learn how to shorten issue resolution time by routing entitled calls to available representatives, enforce phone-based Service Level Agreements by automatically verifying support plans and deflecting non-entitled callers, easily report on support activity across all support channels, including IVR, direct phone calls and tickets, and more.
How to Build a Virtual Call Center in 20 Minutes or Less
Join us to see why other companies, including Borland Software, Salesforce.com and Ambient Devices, switched to Angel for their help desk and customer care call center applications.
Site Builder Overview
This webinar discusses the in-depth technical overview of Site Builder, Angel's point-and-click toolkit for building IVR, speech recognition, and Virtual Call Center applications (or Voice Sites). Covers different aspects of Site Builder, including how to make optimal use of the different Voice Page types, options for customized reporting, and how to delight callers through creating effective voice user interfaces.
5 Strategies for Effectively Integrating SMS, IVR and Social
Wednesday, May 16, 2012 | 2:00pm ET / 11:00am PT
With the rise of alternative methods to provide superior customer support, such as SMS text and social media, the use of traditional IVR systems just isn't enough anymore. A well thought out cross-channel strategy focused on SMS, IVR and social working in conjunction with one another can deliver the ultimate customer experience for any organization. Join Waterfall Mobile and Angel to learn the top strategies for effective cross-channel integration with SMS, IVR and social media to enhance your customer experience strategy.
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