Newsletter

October 2006 Issue

The Angel.com IVR Cheat Sheet
Angel.com designed the IVR Cheat Sheet for Businesses to provide companies with the essential guidelines for designing a customer-friendly IVR system. First and foremost, you should always consider ... More >>

Notes From the Dreamforce Whirlpool
You know you're in the money when the registration line for your expo is so long that it takes people a whole hour to just sign in and pick up their badge! That was the case with ... More >>

Is Your IVR System Driving Customers to Your Competitor?
A recent industry survey indicates that on average, North Americans calling into a customer service department will wait on hold for just 37 seconds before hanging up. This means that companies can't miss ... More >>

A Guide to Choosing the Right Call Center Software
Choosing the right call center software can help manage information, improve customer service and boost staff productivity. With the large number of different solutions ... More >>

Alarm.com
Unlike traditional security systems that require a phone line, Alarm.com security systems communicate all signals via a dedicated two-way wireless connection with the operations center, so they function reliably even if an intruder disables ... More >>

New IVR Solutions LeadByFone and RecordByFone by Angel.com Now Available on Salesforce.com's AppExchange
Angel.com and salesforce.com (NYSE:CRM), the market and technology leader in on-demand business services, announced the expansion of Angel.com's suite of SalesforceByFone applications ... More >>