Newsletter 
March 2006 Issue
- Top Story: Call Analyzer/Call Recording Now Available
- Partnership News: SupportByFone Phone-Enables Salesforce.com
- IVR University: Sneak Preview of the Curriculum
- From the Blog: Capturing Alphanumerics - The B&B Method
- VUI View: Top 10 Voice Site Settings for a Better VUI
- In The News: NDIS, Family Dollar, and South49 Solutions
- In Beta: Sign up to Beta Test Outbound Voice Sites
Top Story: Call Analyzer/Call Recording Now Available
Angel.com’s newest feature, Call Analyzer, which gives you fully-integrated call recording for your Voice Site, is now available to Enterprise level customers as a Public Beta. Call Analyzer’s flexible recording and reporting features allow you to record and listen to an entire call or just specific portions, as well as browse, search and archive these recordings.
Contact your Angel.com sales representative at 888-MyAngel to have the Call Analyzer featured turned on for your Voice Site.
Learn more about call recording and reporting with Call Analyzer >>
Partnership News: SupportByFone Phone-Enables Salesforce.com
Angel.com has just released a new application for Salesforce.com's Appexchange. SupportByFone by Angel.com is an on-demand, speech-enabled IVR/ACD solution that phone-enables the Salesforce.com SupportForce offering. Through caller ID, the system allows customers to call and check the status of a case, update a case, open a new case or transfer directly to an agent through the SupportByFone integration.
Find Out More About SupportByFone >>
IVR University: Sneak Preview of the Curriculum
Angel.com is gearing up for the launch of IVR University and we wanted to share with you a Sneak Preview of the curriculum. We want to hear from you on topics you would like to see covered in IVR University, and we would also like to extend an invitation to other IVR and Speech industry experts to help make IVR University a collective industry knowledge base.
Read the Curriculum & Submit Comments >>
From the Blog: Capturing Alphanumerics - The B&B Method
Here's something you may have missed from our IVR Blog. Steve Brown gives you a rundown of the Brown & Bouzid method of capturing alphanumerics, which are notoriously difficult to capture through speech recognition. Follow these simple steps to improve the accuracy of your application.
Read More on the Blog >>
VUI View: Top 10 Voice Site Settings for a Better VUI
In this issue of the VUI View, VUI guru Ahmed Bouzid gives you his top 10 Voice Site settings for a better VUI. Learn what to do with your callers when they encounter an error, how to properly set the barge-in feature, how to configure the initial and wait prompts, and more.
Learn how to create a better VUI >>
In The News
Family Dollar Builds a New HR Application with Angel.com
Family Dollar, a national retailer with over 6,000 stores, recently selected Angel.com to host a new interactive information and registration system for new hires. The speech-enabled application, which allows Family Dollar employees to provide information using speech recognition, is designed to capture and distribute this information in a more timely and accurate manner than their previous paper-based system.
Read why the IVR system is a good fit >>
NDIS Launches Card Activation Application via Angel.com
National Directory Information Services (NDIS) recently chose Angel.com to host an IVR system to support a marketing campaign based around a new co-pay program being rolled out by pharmaceutical companies. The solution incorporates web and phone-based activation of co-pay reduction cards for new prescriptions.
Read about NDIS's initial usage stats >>
South49 Solutions Integrates Workforce Management Applications with Angel.com
Angel.com will provide customized voice solutions to South49 Solutions, an innovator in workforce management applications. Through this integration, project managers can configure surveys so that field employees can collect and report not just numerical or basic product data, but also relay audio comments from the field.
Learn further details about the integration >>
In Beta: Sign up to Beta Test Outbound Voice Sites
Angel.com is now accepting requests to beta test our new Outbound Voice Sites API. As mentioned in last month’s newsletter, the Outbound API allows companies to develop programmatic outbound dialing campaigns initiated from their Angel.com IVR system. The Outbound API is fully integrated with Site Builder. Through this integration, recipients of calls can be engaged with voice interactivity and personalization instead of just listening to a static voice message. You must be an Enterprise level customer to beta test the outbound functionality.
