
Workforce Management from South49 Solutions
South49 Solutions' President Stefan Midford gives us the lowdown on the company, their integration with Angel.com and NaturalInsight's dynamic reporting and data collection capabilities.
Q: What is South49 Solutions and what types of customers do you serve?
South49 Solutions specializes in bringing together phone, fax and database tools offering innovative on-demand business solutions. We serve all sizes of businesses from small companies to the largest enterprises.
Q: What are the benefits of the South49 Solutions NaturalInsightsm application?
Our customers' success is important to us. We thrive on customer relationships and will go to great lengths to give the best service possible. We are experts at giving even the smallest companies the tools and technology of larger corporations. Our team has extensive expertise in voice and Web technology, database design, operations and project management. [Here are the main benefits of NaturalInsight as mentioned by Stefan]:
Q: What is unique about South49 Solutions and the Angel/South49 Solutions integration?
South49 Solutions finds best-in-class partners where we can utilize both our technology and our partner's technology to develop unique benefits for our customers.
With the use of Angel.com's Site Builder and the NaturalInsight database tools, customers can quickly build survey or reporting services and have real-time customized reports. The unique combination of utilities allows users to build services at costs much lower than they thought possible.
Like Angel.com, we have the ability to quickly build services , for example a simple survey can be live in less than 48 hours.
Q: Who are some of the customers using the NaturalInsight Web/voice solution?
Q: What makes Angel.com the ideal partner for South49 Solutions and its product offerings?
We both believe in the on-demand Software as a Service (SaaS) approach providing the ability to quickly launch customer applications and provide services with low start-up costs and no capital outlay. We are both constantly improving our applications and providing improved benefits to businesses.
Q: What types of applications are you selling into your customer/ prospect base?
Currently, we are focusing on distributed workforce management, survey services, and geo locator services.
Q: How can Angel.com customers gain access to your solution?
Customers can call South49 Solutions at 800-581-2141, or send a note through the contact us section of our Web site, www.NaturalInsight.com.
Angel.com customers can request a NaturalInsight Data Gateway guide, which explains how to use their existing transaction pages to immediately write to a NaturalInsight database.
Q: Tell us about the results of the solutions you've implemented through Angel.com.
Our workforce management tools allow huge savings in time and effort for companies who need to schedule large tasks. One client regularly schedules and tracks thousands of tasks across 2,500 employees throughout the U.S. Tasks that previously took weeks and hundreds of phone calls to accomplish, now takes minutes using the NaturalInsight auto-scheduler and management tracking tools.
This client has also seen significant improvement in tasks completed on time, as their NaturalInsight Digital Dashboard allows the staff to track their own work.
Q: Are you planning to rollout other Angel.com solutions?
We have a long list of projects that integrate the Angel.com and NaturalInsight services. The next one on the schedule is a check-in/check-out feature tied to our field reporting services.
Contact Information
Stefan T. Midford
South49 Solutions
21240 Ridgetop Circle, Suite 100
Sterling, Virginia 20166
(703) 286-2415
smidford@south49.com
www.South49.com
www.NaturalInsight.com
