Newsletter 
April 2006 Issue
- Top Story: Angel.com Partners With Skype!
- In Beta: Outbound Voice Sites Now in Beta
- From the Blog: SupportByFone Phone-Enables Salesforce.com
- Feature Update: Call Analyzer / Call Recording Now Available!
- VUI View: Yearly VUI CheckUp - Pinpoint What Needs to be Fixed
- In The News: Is Hosting the Future of Speech?
- Angel.com Events: Where Can You Find Angel.com This Summer?
Top Story: Angel.com Partners With Skype!
Angel.com and Skype have now partnered to bring IVR solutions to more than 94 million Skype users worldwide. The alliance will provide Skype users with access to Angel.com to quickly and easily create and manage speech-enabled IVR applications. With increasing frequency, small and medium businesses worldwide are turning to Skype for cost effective communications. By offering and marketing Angel.com's Site Builder toolkit to the Skype user community, these companies are opening up a world of possibilities in new, creative, and entrepreneurial IVR and call center applications.
Read the Press Release >> Learn More and Get Started >>
In Beta: Outbound Voice Sites Now in Beta
Angel.com recently released Outbound Voice Sites in Beta. The Outbound API represents a great stride in Voice Site functionality by allowing you to develop programmatic outbound dialing campaigns initiated from your Angel.com IVR system. Through the integration with Site Builder, recipients of calls can be engaged with voice interactivity and personalization instead of just listening to a static voice message. For Enterprise level clients, this Outbound program is free during the Beta period. Contact your sales rep, or Learn More About Outbound >>
From the Blog: SupportByFone Phone-Enables Salesforce.com
Here's something you may have missed from our IVR Blog. Angel.com released a new application for Salesforce.com’s Appexchange. SupportByFone by Angel.com is an on-demand, speech-enabled IVR/ACD solution that phone-enables the Salesforce.com Service and Support offering. Through caller ID, the system allows customers to call and check the status of a case, update a case, open a new case or transfer directly to an agent through the SupportByFone integration.
Read More on the Blog >> Learn More About SupportByFone >>
Feature Update: Call Analyzer / Call Recording Now Available!
Angel.com’s newest feature, Call Analyzer, which gives you fully-integrated call recording for your Voice Site, is now available to all Enterprise level and Professional plan customers. Call Analyzer’s flexible recording and reporting features allow you to record and listen to an entire call or just specific portions, as well as browse, search and archive these recordings.
Contact “Sales” at 888-MyAngel to have the Call Analyzer featured turned on for your Voice Site. Learn more about call recording and reporting with Call Analyzer >>
VUI View: Yearly VUI CheckUp - Pinpoint What Needs to be Fixed
In this issue of the VUI View, VUI expert Ahmed Bouzid gives you a basic checklist of must-do tasks that should be performed each year to make sure your voice application is in perfect working order. The checklist, if used systematically, should help you pinpoint any loose Voice Site settings that, if left unchecked, could result in a flawed Voice User Interface (VUI).
View the VUI Checklist >>
In The News: Is Hosting the Future of Speech?
Call Center Magazine features Angel.com in an article that explores the benefits of hosted speech solutions. If hosted speech services are cheaper, quicker to deploy, and easier to manage, will on-premise systems disappear in the near future? Find out what the leaders in the industry think of the road ahead for hosted.
Read the full article >>
Angel.com Events: Where Can You Find Angel.com This Summer?
As part of our ongoing event schedule, Angel.com will be attending the following upcoming conferences. For a continuously updated event schedule, visit our Events page online.
Call Center Demo & Conference - Orlando, FL, 5/15 - 5/17
For more information, visit the official Call Center Demo website.
Salesforce.com Partner Success Day - San Francisco, CA, 5/24
For more information, visit the official Salesforce.com Events page.
MicroStrategy Summer Symposium - New York, NY, 7/17 - 7/19
For more information, visit the official MicroStrategy Summer Symposium website.
SpeechTEK 2006 - New York, NY, 8/7 - 8/10
For more information, visit the official SpeechTEK website.
