All the Information You Need in One Place

 

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Inbound IVR

Deliver a complete, personalized caller experience


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Outbound IVR

Action-enable your proactive customer care for an improved experience


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Virtual Contact Center

Drill-down embedded Business Intelligence Analytics and Reporting in your voice application


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Premier Edition VCC for Service Cloud

Add the Power of Conversation to Service Cloud


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Salesforce Integration

Turn on Great CX with Genesys for Salesforce


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CX Analytics

Drill-down embedded Business Intelligence Analytics and Reporting in your voice application


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CX Analytics Assessment Accelerator

Get your IVR off to the right start


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Customer Success Program

Showcase your Success and Customer Service Excellence


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Voice Secure

Secure voice authentication


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Voice Signature

eSignature by voice


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Name and Address Capture

Enables callers to easily provide information over the phone


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Transcription Services

Easily capture caller information and transcribe an entire voice recording over the phone in text format


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Payment Processing Solutions

Automate and expedite the payment process over the phone


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SupportByFone with CTI

Provides seamless integration with salesforce.com to extend the use of your application to the telephone


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Pharmaceutical Solutions

Genesys solutions meets all pharma requirements and complies with federal and local regulations and standards, such as HIPAA


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Newspapers Solutions

Increase customer retention and build better relationships with readers and advertisers


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Energy & Utilities Solutions

Smarter solutions for a more powerful customer experience


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Gaming Solutions

Genesys IVR solutions for gaming provides intelligent self-service while retaining customers and lowering costs through automation.


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Mass Notification

Gets information to your community quickly – wherever they are.


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Support Services

Genesys customers can be sure that their investment in Genesys technology and services will grow with their company.


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Security

Provides rock solid reliability and the confidence to grow customer's business


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SMS Solution

Seamlessly collect data and transfer results through the Genesys messaging center, to be delivered as a text message.


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Retail Solutions

Genesys solutions for retail help optimize the customer experience as well as manage costs, increase productivity, and generate new revenue.