Angel Virtual Call Center Solution
Every business knows the two basic elements required to grow in today's economy include an online presence and a phone number. Once these two channels are in place, the next level of service is to provide that personal touch to customers. As a business grows, the need for a scalable strategic customer experience (CX) solution to continue to grow your business and to satisfy customers will become paramount. And if your phone solution does not put the customer experience (CX) First, you risk losing over 80% of your business*. Luckily, the Angel Virtual Call Center (VCC)– also known as a Cloud ACD (Automatic Call Distribution) – enables businesses of all sizes to put their CX First.
With Angel VCC/Cloud ACD, you can put the CX First through:
The Angel VCC/Cloud ACD Solution delivers a personalized customer interaction that leverages the full suite of Angel’s CX Platform including Angel Inbound IVR, Angel Outbound Communications, and CX Analytics, as well as:
- Fast deployment
- Easy to use, intuitive interface
- Smart routing - skill-based or caller priority
- Live call quality monitoring
- Agent-to-agent chat
- Transfers to or from an IVR
- Reporting for full transparency into call center
- Industry-first VCC mobile app
- Powerful security and authentication features
- Call recording
- CTI for screen popping
- Warm transfer
- And more!
Angel VCC/Cloud ACD Advantage:
As a cloud-based on demand solution, there are no upfront investments in hardware, software, or human capital--allowing a call center to be up and running in just a few hours, as opposed to weeks or months. Plus, the intuitive monitors empower both agents and supervisors to provide the best possible customer experience.
Leveraging user profiles from your CRM or database systems, such as SalesForce.com, Angel Virtual Call Center helps agents deliver customized communications to every one of your customers.
Near real-time access to all call details including date and time, caller ID, IVR responses, call transfer information, talk time, plus historical reporting to see how your call metrics change over time, enabling you to make actionable business decisions to best respond to your customers.
- Mobile App
Being on-the-go no longer means being disconnected from the call center. Utilize the Angel VCC mobile app to monitor live queue activity, view live stats, view agent status, check in or out, or initiate live call monitoring.
For more information on Angel VCC/Cloud ACD, download the VCC/Cloud ACD Datasheet.
*Interactions; In the News: Research Reveals Consequences Of Companies’ Poor Automated Phone Systems, August, 2012.
Angel's VCC/Cloud ACD Datasheet