Welcome to the March '07 Release
This new release includes dozens of new features and enhancements designed to help you more effectively build and manage a complete and customer-friendly IVR or call center solution. Best of all, they are all fully integrated into your Angel.com software. With Angel.com, you can:
Extend your call center presence
New international calling enables you to connect your callers to agents around the world, to over 24 international locations.
Enhance your customer experience
Our enhanced call screening options insure your important callers reach your agents quickly and our ‘on-hold’ option insures that your customers can move to another option within the system if they do not want to remain in the on-hold queue.
Measure results
Angel.com has enhanced the way you can receive and store data. Multiple Hang-Up pages enable you to build multiple data files and, at the same time, store them to your own database. New time-stamped delivery helps you easily and quickly identify the most current data available.
To get continued updates on our new enhancements as well as important product fixes, please visit the Customer Support Wiki at http://www.socialtext.net/ivrwiki/index.cgi?march_07_release
You may now transfer to international numbers from Call Transfer and Call Queue pages. Call Transfers can be made to the following countries (landlines only) for the same per-minute fee as you're currently paying:
| Country | Country Code |
| Australia | 61 |
| Belgium | 32 |
| Chile | 56 |
| China | 86 |
| Czech Republic | 420 |
| Denmark | 45 |
| France | 33 |
| Germany | 49 |
| Hong Kong | 852 |
| Ireland | 353 |
| Israel | 972 |
| Italy | 39 |
| Malaysia | 60 |
| Mexico (Guadalajara & Mexico City only) |
52 |
| Netherlands | 31 |
| New Zealand | 64 |
| Norway | 47 |
| Singapore | 65 |
| South Korea | 82 |
| Spain | 34 |
| Sweden | 46 |
| Switzerland | 41 |
| Taiwan | 886 |
| United Kingdom | 44 |
- Country List Details: International Phone Number Exclusions
- How to Enter International Numbers in a Call Transfer Page
Enhancements to Virtual Call Center
- The default view of the Call Queue Monitor is now 'All Calls'
- Enable/disable email alerts. This option is found on the Advanced Options tab.
- Email alerts now include detailed information about a missed call.
- Up to 10 supervisors can receive email alerts for a single call queue.
- Email login information to agents. This option is found on the Agent tab.
- Individual callers can now abandon a queue and be sent to a specified destination. This option is found on the Routing tab.
- "Return the Caller to Queue" when maximum No Input/No Match errors are reached during a call screen. This option is found on the Screen Call tab.
- Use a variable to populate the Custom Caller ID value. This option is found on the Advanced tab of the Call Transfer and Call Queue pages.
- Option for Touch-Tone Only Call Screens. This option is found on the Screen Call tab for Call Transfer and Call Queue pages.
- Auto-accept transferred callers. This option is “on” by default when you choose to screen the call, i.e. you must choose to give yourself call control options to 'accept' or 'reject'. This option is found on the Screen Call tab for Call Transfer and Call Queue pages.
Other Enhancements
- 30-second Option for maximum record time. This option is found on the Advanced tab for Voicemail pages.
- “Remember Me” option upon login. This option is found on the Login page.
- Additional Hang-Up page. You can now execute up to 2 Hang-Up pages in parallel. This option is found on the Site Properties page.
- When delivering Data Files via FTP, there is now an option to prepend the date to the filename. This option is found on the Data File edit screen, in 'Scheduled Delivery and Update Options'.
Important Fixes
- Voicemail messages are now compatible with Quicktime with Mac via Safari and Firefox.
- Cleaner xls output of exported reports.
- Logging out of the Call Queue Monitor brings you to the Call Queue Monitor Login page. It previously sent the user to the account login page.
- Call Queue Monitor Reset
How can you get it?
All customers were automatically updated to the new release on March 18, 2007. If you have any questions or comments please contact us. As always, we are here to help.
