Angel Outbound IVR Solution


Smart businesses know that it is far less costly to retain a customer than it is to gain one.  With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX – differentiating their brand above others. With a strategic Angel Outbound IVR campaign you can send personalized:
  • Appointment Reminders
  • Shipment Notifications
  • Account Activations
  • Surveys
  • Refills/Reorders
  • Closing Announcements
  • Fundraising Requests
  • And so much more!

The Angel Outbound IVR Solution delivers a personalized customer interaction by integrating with web-based CRM systems like SalesForce.com and leveraging Angel’s Customer Experience (CX) Platform including powerful security and authentication features, call recording, Voice Biometrics, time zone verification, and safe dialing windows. Leveraging Angel’s CX Platform also provides a seamless integration with Angel Inbound IVR, Virtual Call Center and CX Analytics.

The Angel Outbound IVR Advantage:

  • Speed: The flexible Angel CX Platform enables fast setup allowing Outbound IVR campaigns to be built and deployed in minutes.
  • Ease-of-Use: Award-winning CX Builder and outbound campaign manager's point and click solution make building, deploying, and managing simple outbound communications very easy.
  • Accessibility: On-demand access to Angel from any web browser encourages building or updating campaigns anytime, anywhere.
  • Iterative: Actionable data from CX Analytics drives strategic business decisions and iterative improvements to conversational flows.
  • Personalized: Easily personalize outbound IVR campaigns with CRM or other database.

Two easy ways to access the Angel Outbound IVR Solution:

  1. Outbound Campaign Manager: Execute outbound campaigns easily, with features such as schedulable phone list file import, customizable schedules and advanced retry logic.
  2. Outbound Application Programming Interface (API): Write custom outbound conversational flows tailored to your business needs.

For more information on Angel Outbound IVR, download the Outbound IVR datasheet.

What is Outbound IVR?

Outbound IVR Resources




Angel's Outbound IVR Datasheet

Angel's Proactive Customer Communications
White Paper

Case Studies