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Genesys Outbound IVR Solution
Smart businesses know that it is far less costly to retain a customer than it is to gain one. With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX – differentiating their brand above others. With a strategic Genesys Outbound IVR campaign you can send personalized:
The Genesys Outbound IVR Solution delivers a personalized customer interaction by integrating with web-based CRM systems like SalesForce.com and leveraging Genesys’s Customer Experience (CX) Platform including powerful security and authentication features, call recording, Voice Biometrics, time zone verification, and safe dialing windows. Leveraging Genesys’s CX Platform also provides a seamless integration with Genesys Inbound IVR, Virtual Call Center and CX Analytics.
The Genesys Outbound IVR Advantage:
Two easy ways to access the Genesys Outbound IVR Solution:
For more information on Genesys Outbound IVR, download the Outbound IVR datasheet.
Outbound IVR Resources
Genesys' Outbound IVR Datasheet
Genesys' Proactive Customer Communications