Genesys Outbound IVR Solution


Smart businesses know that it is far less costly to retain a customer than it is to gain one.  With an outbound Interactive Voice Response (IVR) plan, a critical piece of an overall Customer Experience (CX) Strategy, businesses big and small can provide a high-touch, personalized CX – differentiating their brand above others. With a strategic Genesys Outbound IVR campaign you can send personalized:
  • Appointment Reminders
  • Shipment Notifications
  • Account Activations
  • Surveys
  • Refills/Reorders
  • Closing Announcements
  • Fundraising Requests
  • And so much more!

The Genesys Outbound IVR Solution delivers a personalized customer interaction by integrating with web-based CRM systems like SalesForce.com and leveraging Genesys’s Customer Experience (CX) Platform including powerful security and authentication features, call recording, Voice Biometrics, time zone verification, and safe dialing windows. Leveraging Genesys’s CX Platform also provides a seamless integration with Genesys Inbound IVR, Virtual Call Center and CX Analytics.

The Genesys Outbound IVR Advantage:

  • Speed: The flexible Genesys CX Platform enables fast setup allowing Outbound IVR campaigns to be built and deployed in minutes.
  • Ease-of-Use: Award-winning CX Builder and outbound campaign manager's point and click solution make building, deploying, and managing simple outbound communications very easy.
  • Accessibility: On-demand access to Genesys from any web browser encourages building or updating campaigns anytime, anywhere.
  • Iterative: Actionable data from CX Analytics drives strategic business decisions and iterative improvements to conversational flows.
  • Personalized: Easily personalize outbound IVR campaigns with CRM or other database.

Two easy ways to access the Genesys Outbound IVR Solution:

  1. Outbound Campaign Manager: Execute outbound campaigns easily, with features such as schedulable phone list file import, customizable schedules and advanced retry logic.
  2. Outbound Application Programming Interface (API): Write custom outbound conversational flows tailored to your business needs.

For more information on Genesys Outbound IVR, download the Outbound IVR datasheet.

What is Outbound IVR?

Outbound IVR Resources




Genesys' Outbound IVR Datasheet

Genesys' Proactive Customer Communications
White Paper


Case Studies