Angel Inbound IVR Solution
Nothing is worse for a brand than an inconsistent customer experience. Whether a business is engaging with their customers via the web, chatter, SMS, mobile, social, or over the phone, it is the seamless inter-play among all channels that create the optimal customer experience. And nothing sets a brand apart than one that knows how to handle them well, particularly an inbound phone call. With Angel's Inbound IVR solution, you can:
The Angel Inbound IVR solution delivers a personalized customer interaction by integrating with web-based CRM systems like SalesForce.com and leverages Angel's cloud-based CX Platform including:
- Design a Customer Experience (CX) First inbound IVR conversational flow
- Automate routine transactions through your IVR
- Personalize the IVR customer experience with CRM integrations
- Capture customer data through your IVR
- Analyze IVR call data for iterative improvements
- Powerful security and authentication features
- Call recording
- Voice biometrics
- GPS lookup service
- Natural language-based name and address capture
- Real-Time transcription
Some of our most successful customers seamlessly integrate Angel Inbound IVR with Angel Outbound IVR, Angel Virtual Call Center and Angel CX Analytics for that end-to-end transparency into their customer experience.
The Angel Inbound IVR Advantage:
The flexible cloud-based Angel CX Platform enables fast setup allowing inbound IVR conversational flows, or applications, to be built and deployed in minutes and entire IVRs to be stood up in days. Really. But don't just take our word for it. The Senior Director, Enterprise Support Services for Hughes Network Systems, an Angel customer, said it best at the Frost and Sullivan West 2012 event, "We built our entire IVR in one month with Angel."
Award-winning, on-demand CX Builder is Angel's unique point-and-click tool that makes building, deploying, and managing inbound IVR applications fast and easy.
Actionable data from CX Analytics provides end-to-end transparency and drives strategic business decisions for iterative improvements to your inbound IVR applications.
Angel Inbound IVR allows you to be where your customers need you to be - on chat, SMS text, mobile, phone, and so much more.
- CX First Design
Anticipate why your customers may be contacting you and personalize the inbound IVR design by connecting to a CRM, like Salesforce.com, or other database. Do this easily by following Angel's CX First philosophy.
For more information on Angel Inbound IVR, download the Inbound IVR datasheet.
Inbound IVR Resources
Angel's Inbound IVR Datasheet