How It Works

Voice Site Overview

Angel.com Voice Site - Online Setup and Configuration Build, deploy and manage your voice application online, on-demand

Customer Homepage

View recent voicemails, recent calls, and usage summary Access all of your Voice Sites View announcements Perform common tasks such as adding a new Voice Site template or changing your customer info

Voice Sites Snapshot

View all of your Voice Sites and accompanying phone numbers

Voice Site Main Page

View and click to edit all pages within a particular Voice Site with Site Builder

Main Greeting Page

Allows you 3 ways to input the main greeting your callers will hear Type in the greeting using the text-to-speech engine Upload an audio file of the greeting Call the system and record your own voice

Call Queue - Agents Tab

Input your employee names, direct dial phone numbers, and email addresses where they can receive voicemails

Call Queue - Play Tab

Allows you to set and upload messages and/or music that callers will hear while in queue

Call Queue - Routing Tab

Set the style and order in which calls will be routed to your agents, such as Round Robin or Least Utilized Agent

Call Queue - Screen Call Tab

Set the Call Whisper functionality to pass caller’s recorded message to agent for appropriate call handling

Call Queue - Call Scenarios Tab

Allows you to set the actions the system will take after variables such as “no answer” by the agent, or “call completion”

Call Queue - Advanced Options

Allows you to set system variables such as customized caller ID, and the idle time allowed before an agent is made available again following a call

Reporting Page

Gives you access to the Site Builder reporting tools including: Full Call History Stats on individual Voice Pages Queue/Agents Stats Live Call Queue Monitoring

Call Queue Live Monitor

A live monitor of the Call Queue View available agents in the queue Callers currently on the phone, and with which agent Stats about the active call View any info the caller inputs into the system before connecting with the agent

Call Queue Report

Shows log of all calls into the system Can be broken down by date, agent, and many other variables

Call Analyzer - Search Builder

Call Analyzer allows you to record your calls then search the recordings based on various parameters

Call Analyzer Reports

The Call Analyzer Reports allow you to view all recorded calls organized by different variables, as well as add comments to recording and flag recordings for later viewing