Additional Modules

Accelerate time to value with Rich Suite
of Plug-and-Play Applications



Genesys offers a comprehensive suite of plug-and-play applications to enable you to always put the Caller First, every time.
Applications include:


Solutions for Salesforce.com

SupportByFone with CTI

Genesys enables Salesforce.com users with IVR Solutions that automate processes, help increase agent productivity and enable a better caller experience.
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Name and Address Capture

Name and Address Capture

Capture full names, US addresses, and more using automated speech, all in one instance.
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Transcription

Transcription

Transcription Services enables you to easily capture caller information and transcribe an entire voice recording over the phone into text format.
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GPS Location Services

Transcription

Genesys GPS Location Service provides permission-based geographic location for most cell phones and landlines when accessed via the Genesys IVR.
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