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SurveyByFone by Angel.com Partners Overview

SurveyByFone by Angel.com is a fully hosted, speech-enabled, IVR solution that enables salesforce.com users to deploy and manage automated customer satisfaction phone surveys from a salesforce.com account.

Surveys evaluating call center interactions, hotel stays, store visits, or any other customer experience can be deployed from SurveyByFone in amatter of hours. Each survey comes complete with real-time reporting and management.

SurveyByFone is built with Angel.com’s Site Builder toolkit, which enables users to build and manage the SurveyByFone application via the web. SurveyByFone features a ready-to-deploy customer satisfaction survey, the ability to instantly customize survey questions and answers, and the capacity to capture open-ended, recorded customer feedback.

Solutions start at $500 per salesforce.com account. Pricing is per account, not per user.

Advantages of SurveyByFone

  • surveybyfoneReal-time answers: Receive and analyze crucial data via the web with real-time access to responses. Use the alert feature to quickly route responses that fall below a set satisfaction threshold.
  • Customizable: Survey questions and answers can be edited right from a salesforce.com account using Angel.com’s web-based Site Builder toolkit.
  • Cost effective: No investment needed in live operators, hardware, software or maintenance – the whole process is managed through our IVR application.
  • The Dashboard breaks down the levels of satisfaction for each of the survey questions and shows how many calls resulted in an alert.
  • The Voice Site Tab loads the set up and maintenance manager for your survey allowing you to change the call flow right from your salesforce.com account.

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