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SupportByFone by Angel.com Partners Overview

What is SupportByFone?

SupportByFone by Angel.com is a fully hosted, speech-enabled IVR/ACD solution that brings the power of salesforce.com's Service and Support offering to the telephone. With SupportByFone, callers are no longer forced to wait on hold to report or check on a case. Callers are connected to SupportByFone where they can check the status of a case, open a new case, update a case description or transfer to a live agent.

SupportByFone personlizes the interaction with callers by taking into account their previous case activities. Callers who just opened a case, for instance, are presented with the status of that case upfront and given the option to re-open, or update that case.

SupportByFone is built with Angel.com's Site Builder toolkit, which enables users to build and manage the call flow right from a salesforce.com account. SupportByFone includes call-queueing, call-whispering, call-recording and a post-call customer satisfaction survey.

Solutions start at $500 per salesforce.com account. Pricing is per account, not per user.

SupportByFone Benefits

  • supportbyfone On-demand access: Complete access through the web to your entire voice application, which allows you to set up, edit and maintain your system at no cost.
  • Customizable: Turn on/off system functionality through the web and phone, and implement a post-call satisfaction survey.
  • Real-time reporting: Shows a log of updated info in your salesforce.com account detailing caller action requests and call termination types.
  • Instant access to your call queue monitor to see live call load and agent availability.
  • The Dashboard gives you a graphic view of caller action requests, call termination types, survey results and case details.

What is Salesforce.com's Service & Support Offering?

Salesforce.com provides hosted, on-demand Customer Relationship Management (CRM) tools ranging from sales force automation to marketing to customer service and support. Salesforce.com offers a complete architecture that empowers every business to experience the benefits of on-demand throughout its entire organization.

Getting Started With SupportByFone's Free 30-Day Trial

You must have a Salesforce.com account to try SupportByFone. 

View DemoFree Trial

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