Salesforce by Phone 
Through Salesforce.com’s AppExchange, Angel.com delivers The Business WebTM by phone – virtual on-demand contact center solutions that create customer success with every call. Salesforce.com provides hosted, on-demand Customer Relationship Management (CRM) tools ranging from sales force automation to marketing to customer service and support.
ReachByFone Outbound Calling Solutions
Save your sales team time and increase accuracy of data. ReachByFone is a fully automated, fully hosted IVR solution that enables salesforce.com users to place outbound calls by clicking on a phone number from a lead record. All calls placed are automatically logged in salesforce.com saving your sales team time and ensuring systematic tracking of all call activities.
Learn more about ReachByFone >>
SupportByFone for Helpdesks and Call Centers
SupportByFone brings the power of salesforce.com's Service and Support offering to the telephone. Callers are connected to SupportByFone where they can check the status of a case, open a new case, update a case description or transfer to a live agent. Learn more about SupportByFone >>
LeadByFone Automated Capture and Delivery of Phone Leads
LeadByFone enables the capture and delivery of phone leads, complete with name and address, into a salesforce.com account. LeadByFone is a solution that not only cuts down on the cost of capturing client contact information but also increases the quality of the information collected. Learn more about LeadByFone >>
SurveyByFone Customer Satisfaction Phone Surveys
Surveys evaluating any customer experience can be quickly and easily deployed using SurveyByFone. SurveyByFone features a ready-to-deploy customer satisfaction survey, the ability to instantly customize survey questions and answers, and the capacity to capture open-ended, recorded customer feedback. Learn more about SurveyByFone >>
RecordByFone Call Recording and Analyzing Solutions
RecordByFone extends the power of Angel.com's call recording capabilities to salesforce.com. Users have the option to select whether they want to record the IVR portion of a call, the post-IVR portion, or the entire call. RecordByFone also comes with Angel.com’s Call Analyzer, a search tool that enables the pinpointing of specific recordings that satisfy a search query. Learn more about RecordByFone >>
Angel.com / Salesforce.com API
Angel.com has published a general API that makes the integration of Angel.com's IVR and call center solutions with your Salesforce.com account a matter of clicking and filling in text boxes. Literally, no programming required! To learn more about how this API works, download the API documentation >> (PDF 248Kb)
What is the Salesforce.com Appexchange?
The AppExchange is the first online service for sharing business applications. It makes finding and installing new on-demand apps as easy as downloading a song or buying a book online. Many of the applications are free and all of them are pre-integrated with Salesforce. Salesforce.com administrators can install on-demand applications for everything from handling expense management to tracking purchasing, monitoring recruiting, and beyond. Learn more about the Appexchange >>
