RecordByFone by Angel.com 
What is RecordByFone?
RecordByFone by Angel.com is a fully hosted, speech-enabled IVR solution that enables salesforce.com users to automatically record calls without the need for hardware or software.
By integrating RecordByFone with a salesforce.com account, salesforce.com users receive immediate access to recordings of completed calls and detailed reporting of all data captured during the call. Users can then use Angel.com’s Call Analyzer search tool to pinpoint specific recordings that satisfy a search query.
RecordByFone is built with Angel.com’s Site Builder toolkit, which enables users to build and manage the RecordByFone system via the web. With RecordByFone, users have the option to select whether they want to record the IVR portion of a call, the post-IVR portion, or the entire call.
Solutions start at $500 per salesforce.com account. Pricing is per account, not per user.
RecordByFone Benefits
Timely and actionable monitoring: When used in conjunction with a call center, RecordByFone enables call center managers to ensure customer service quality by recording customer/agent interactions.- Fully hosted: No hardware or software necessary; all recordings are hosted by Angel.com and available with one click from your salesforce.com account.
- Real-time access: Listen to calls through your salesforce.com account immediately after the call ends.
- Easy customization: Angel.com’s award winning Site Builder toolkit makes the customization of IVR solutions a matter of clicking and filling in text boxes.
- Log and search: All recordings are logged into your salesforce.com account and can be easily searched and flagged using the Call Analyzer search tool.
Getting Started With RecordByFone's Free 30-Day Trial
You must have a Salesforce.com account to try RecordByFone.
- Simply click on the 'get it now' button on the AppExchange RecordByFone webpage to start your free trial.
- Once you have imported RecordByFone into your Salesforce.com account, contact us and we will fully enable your application in a matter of minutes. Call us at 877-SFBYFONE (732-9366) and say, “RecordByFone”, visit RecordByFone.com or email us at salesforce@angel.com.
- Download the RecordByFone Datasheet (PDF 73KB)
