Partner Solutions

CaseySoftware offers an integrated project management suite especially suited for contracting organizations with geographically distributed team members or stake holders who must share and track project-related information.

One of CaseySoftware's newest modules, SA Corridor, features an integration of Angel.com with SugarCRM. SA Corridor maintains a complete and centralized log of all customer interactions. When customer support representatives receive calls from clients, SA Corridor automatically tracks these inbound calls and immediately retrieves all related files including a display of all recent calls. Representatives may then add any additional information concerning the call and create and assign tasks to resolve the client's case. On future calls, customers may choose to speak to a representative or retrieve the latest information regarding their case via an automated system. The module further allows sales representatives the ability to leave voice messages for future filing.

Key Benefits

Automatically pulls customer info to display to agents
Agents can add info and assign follow-up tasks to customer profile
Customers can access updated case information via an automated system
Built on Open Source platform for easy and less expensive customization

The full CaseySoftware Project Management Suite is built upon an extensive array of Open Source components including dotProject and SugarCRM including customizations and integrations with existing tools such as Microsoft Project. In addition to improving service to customers by providing Case/Issue Tracking, SA Corridor is built on an Open Source framework, which allows for easy and less expensive future customization. CaseySoftware also provides custom development and full System Development Life Cycle (SDLC) support to clients worldwide.

For more information, you can contact either Angel.com or CaseySoftware.
Angel.com
888-MyAngel
partners@angel.com

CaseySoftware, LLC
http://www.CaseySoftware.com
sales@caseysoftware.com
703-963-8997

If you have a software or service and would be interested in integrating it with Angel.com, please contact us at partners@angel.com.