Success Stories 
World Wide Interpreters
Each year, millions of people with ethnically and culturally diverse backgrounds immigrate to the United States. This influx of largely non-English speaking residents is placing an enormous strain on hospitals, which are often forced to diagnose and treat patients without the assistance of reliable, qualified medical interpreters.
To minimize potentially deadly misdiagnoses and other treatment errors that may result from a lack of qualified interpreters, hospitals around the country are turning to WorldWide Interpreters and its Angel.com call center solution.
WorldWide Interpreters provides fast, reliable language interpretation to hospitals, public entities, customer service call centers and other private businesses in any US location, 24x7x365.
Due to rapid growth and the need to quickly add capacity and redundancy, WorldWide Interpreters needed to find a new call center solution that would allow it to standardize its customer interface, automate call routing and dynamically schedule its agents and interpreters.
Although it considered other solutions, including outsourcing or investing in an on-premise solution, WorldWide Interpreters chose the more flexible and affordable Angel.com Virtual Call Center solution. With Angel.com, WorldWide Interpreters is able to quickly and reliably connect healthcare providers to qualified interpreters.
“The ease of use, real-time reporting and monitoring, and ability to customize on the fly are just awesome,” said Vice President of Business Development, Fred Grissom. “Our callers appreciate the fast response times and the direct connection to an interpreter without first having to go through an operator.”
For WorldWide Interpreters, what makes the Angel.com solution stand out is the Angel.com Site Builder toolkit. “We build our own applications … the ease of use, no need for programming expertise … has been great,” said Grissom. He added, “When we do have a question, Client Services has been very quick with the right answer.”
With the money saved by investing in an Angel.com hosted solution, WorldWide Interpreters has been able to grow capacity and fund new research and development projects.