Customer Success Stories, Call Center Case Studies

Leading Organizations Realize Strategic Goals with Angel

At Angel, there is no better indicator of our success than a customer who has become a beacon of exceptional customer loyalty and retention in their industry. Read how we've helped our customers deliver real business results.

AstraZeneca Biopharmaceuticals

listen-to-demoAstraZeneca replace disparate and costly IVR applications, increased containment by as much as 80% and has achieved savings of more than one million dollars per brand.

Ambient Devices

listen-to-demoAmbient Devices provides excellent customer service with Angel

Borland Software

listen-to-demoBorland dropped call abandonment rate by 67% and improved the average speed to answer by 44% with Angel

Charlotte County Public Schools

listen-to-demoCharlotte County Public Schools receives an ‘A+’ for parent satisfaction with Angel

Cosi®

listen-to-demoCosi goes ‘green’ and reduces substantial costs and waste associated with paper forms and travel with Angel.

Election Protection

listen-to-demoAngel gets the vote from Election Protection for flexible solution with ability to make changes on the fly, in real-time.

Health and Benefits System

listen-to-demoAngel solutions helped solidify HBS’s role in effectively monitoring and managing their clients’ employee development.

International Republic Institute 

listen-to-demoIRI cuts reporting time from 2-3 days to real-time with Angel

Lifebooker

listen-to-demoLifebooker realized significant savings by reducing the number of calls going to live agents and increased agent productivity tremendously with Angel...a true IVR success story!

Lyris

listen-to-demoLyris significantly reduces call wait time and increases customer satisfaction and responsiveness with Angel

MedApps

listen-to-demoMedApps can now make life-saving changes in real-time by altering the handling and routing of status readings and call’s on a moment’s notice with Angel

Melwood

listen-to-demoWith Angel, Melwood realized immediate savings and now has a more efficient vehicle donation process to enable easy expansion of donation efforts

National Vision

listen-to-demoThe fourth largest optical retailer in the U.S. used Angel IVR and increased outbound surveys to nearly 13,000 a week with a completion rate of 14%

Princeton University

listen-to-demoPrinceton University increased containment, call volume and customer satisfaction using Angel.

TARP Worldwide

listen-to-demoAngel empowered TARP Worldwide to help its clients improve employee retention rates in call centers by as much as 20%.

Walter Reed

listen-to-demoAngel helped Walter Reed set up a crisis hotline in 3 days which handled more than 1,300 calls in the first month.