By implementing a cloud-based inbound IVR services via Genesys Premier Edition VCC, Insight was able to raise the level of call containment from 55% to more than 70% of all calls in just one month.
Western Union selected the Genesys Self-Service solution to automate kiosk transactions, which resulted in a 10 percent overall increase in automation for the company, and a savings of $1.5 million in agent time required per year.
The Genesys Self-Service solution delivered Harbor Freight Tools a 50% reduction in the number of calls that must be handled by agents or more than $3 million in savings.
To improve call routing, Marketo wanted to accelerate the company's ability to quickly identify customers by name to help speed overall customer support services.
The City of Avondale selected the Genesys inbound and outbound IVR solutions to help the city build —in less than 90 days — a consolidated IVR platform solution designed to support a range of services.
Securus migrated to the Genesys cloud-based IVR CX Solution, boosting automation by 50%, and continues to see a year over year increase.
AstraZeneca replace disparate and costly IVR applications, increased containment by as much as 80% and has achieved savings of more than one million dollars per brand.
Ambient Devices provides excellent customer service with Genesys
Genesys gets the vote from Election Protection for flexible solution with ability to make changes on the fly, in real-time.
Genesys solutions helped solidify HBS’s role in effectively monitoring and managing their clients’ employee development.
IRI cuts reporting time from 2-3 days to real-time with Genesys
Lifebooker realized significant savings by reducing the number of calls going to live agents and increased agent productivity tremendously with Genesys...a true IVR success story!
With Genesys, Melwood realized immediate savings and now has a more efficient vehicle donation process to enable easy expansion of donation efforts
The fourth largest optical retailer in the U.S. used Genesys IVR and increased outbound surveys to nearly 13,000 a week with a completion rate of 14%
Princeton University increased containment, call volume and customer satisfaction using Genesys.
Genesys empowered TARP Worldwide to help its clients improve employee retention rates in call centers by as much as 20%.
Angel helped Walter Reed set up a crisis hotline in 3 days which handled more than 1,300 calls in the first month.