Customers Overview

Customer Overview

Angel.com solutions empower organizations of all kinds to maximize the efficiency and quality of their IVR and call center applications. Leveraging the innovative Angel.com platform, customers realize enhanced speed-to-market, tangible ROI, and are able to easily adapt their IVR or call center applications to changing business or customer needs - in near real-time. Just a few reasons why more than 1600 customers rely on Angel.com every day to manage a complete IVR or call center solution.

But, don’t take our word for it; find out what our customers have to say about Angel.com.

“Angel.com’s Virtual Call Center solution has helped us reduce our call abandonment rate by 67% and increase our average speed of answer by 44%. Changes that used to cost me thousands of dollars and weeks to implement now happen in real time and without incurring any additional costs.”
- Gary Janos, Dir. of Tech. Support, Borland Software Corp.
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When conditions at the Walter Reed Army Medical Center were under review, the U.S. Army made it a priority to address the concerns of wounded and injured soldiers and their families. The hotline provides soldiers and family members an additional means to resolve medical-related issues, without circumventing the chain of command.
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“Many of our employees do not have Internet access. Therefore, an IVR-based phone application will help us provide and collect information more efficiently. Feedback from the field regarding our new Angel.com application has been positive.”
- Michael Lariosa, HRIS Manager, Family Dollar
Read the Press Release>> Read the STORES Magazine article >> (PDF, 352kb)

“The new Angel.com IVR with integration to Salesforce.com provides our field staff with a fantastic productivity tool to streamline their work day. For the first time, we have the ability to record messages and summarize sales calls without the need to access and log on to a computer."
- Vincent Candilora, Senior Vice President of Licensing, American Society of Composers, Authors and Publishers (ASCAP)
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“The Angel.com Virtual Call Center solution provides the ease of deployment and use we need to better serve our customers and manage our support center. The web-based interface makes it easy to make changes on-the-fly and better manage the overall customer experience.”
- Ben Martin, Director of Support, Parature
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“Our average call time for requests such as balance transfers and card reporting has dropped by nearly 30 seconds. And the automated features they access are the same they would find at any major bank, allowing them to perform tasks such as checking balances, transferring funds or reporting a lost card without the need to speak to a live agent.”
- Zach Todd, VP of Operations, FirstView Financial
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“We are really impressed with the ease of use of the Angel.com tools and pleased that we could create a new system that interacts seamlessly with our data. Our customers can now have basic questions answered without delay, and in the process we have gained a better understanding of their needs.”
- Pritesh Gandhi, VP of Operations, Ambient Devices
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“The Angel.com IVR system allows employees to obtain their benefits quickly and accurately, and without the need to access a member of the HR team. Angel.com has helped us save a ton of time, travel, and resources with this solution. Our ability to offer new employees at each location the opportunity to sign up for benefits with ease assists our growth”
- Susan Sterling, Manager, Compensation and Benefits, Cosi^®
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“With Angel.com we can respond to our customers faster and more efficiently. We were able to deploy the system ... in less then 30 days. Angel.com offers a solution that can keep pace with our continued expansion, to make sure our customers are always taken care of as rapidly as possible.”
- Raymond Polanco, Vice President, Client Services, Lyris, Inc.
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“We determined that our ideal solution would be easy and fast to implement, offer plenty of flexibility for changing survey content and increasing call volume, We found that Angel.com offered all of those features and at a price point that met our needs.”
- Louann Seguin, Customer Satisfaction Manager, National Vision
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“I sat down with my Angel.com account representative and he built the system right in front of me as I described what features I needed and how it would be used. He then tested and deployed the program that same day. And, since it’s a hosted solution, I don’t have the extra expense of maintaining in-house call management software.”
- Ron Farrin, Director of Vehicle Donations, Melwood
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“With the health and monitoring requirements of patients changing constantly, our healthcare professionals need the flexibility to alter the handling and routing of status readings and calls on a moment’s notice. No other IVR system gives us the power to make these life-saving changes so quickly. That’s why the Angel.com system is so instrumental to the success of the MedApps system.”
- Kent Dicks, President, MedApps
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“With Angel.com we are able to route different calls based on the actual phone numbers to different call centers. We are allowed to make these changes on the fly, keeping the lines open longer. We have a lot of flexibility. There was not another vendor that could offer a similar suite of products.”
- Jonah Goldman, Director, Lawyers’ Committee for Civil Rights Under Law
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“We are able to strengthen communication in our clients’ HR departments, leading to improved employee programs and demonstrate the significant value of our unique approach to benefit communication. We have Angel.com to thank for helping us prove our ability to meet the goals and objectives of our clients.”
- Valerie Thompson, CRM Manager and Technology Coordinator, Health and Benefit Systems
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The biggest benefit of the Angel.com IVR is the benefit of real-time information. As reports poured in from across the country, we were immediately able to see what was happening. The user-friendly and intuitive solution enabled me to easily create my own application.”
- Shawn Beighle, Information and Technology Director, International Republican Institute
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“The best thing about Angel.com is the ability to automate. We don’t have to tie up our customer service representatives all day on the phone confirming appointments. With Angel.com, we can keep things simple for our customer and ourselves. It works great.”
- Dana Reichman, Co-Founder, Lifebooker
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“Before we settled on Angel.com, we had considered adding more temporary employees or building an in-house IVR system, but with Angel.com, we had the options and flexibility we needed without the expense of pursuing additional resources.”
- Carlos Williams, Associate Marketing Manager, Healthways
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"The Angel.com system was a great solution for us. We quickly built and deployed our restaurant locator on a proven platform. We did this in much less time and at a lower cost than any in house solution offered. The flexibility and features of the Angel.com solution are awesome."
- Adam Brown, Director of IT-Communications, Buca Inc.
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“The ease of use, real-time reporting and monitoring, and ability to customize on the fly are just great. Our callers appreciate the fast response times and the direct connection to an interpreter without first having to go through an operator.”
- Fred Grissom, VP of Business Development, World Wide Interpreters
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"We had been exploring telephony applications for some time, but weren't able to find a vendor that would allow us to deploy applications quickly, and for short timeframes, without committing to buying hardware and software solutions or committing to high minimum payments. With Angel.com, these issues were not a concern.”
- Eli Pariser, Executive Director of MoveOn PAC
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