Success Stories

Alarm.com

Alarm.com provides web-enabled security and activity monitoring technology to residential and commercial customers throughout the United States and parts of Canada.

Unlike traditional security systems that require a phone line, Alarm.com security systems communicate all signals via a dedicated two-way wireless connection with the operations center, so they function reliably even if an intruder disables the phone line connection to the property. Alarm.com’s wireless technology also lets customers actively monitor their property around the clock, from anywhere. Through the Alarm.com website, they can log in remotely to arm and disarm their system, check system status, and see a history of system or sensor activity.

In addition to forwarding alarm signals to a central station for emergency response, Alarm.com can also send automated alerts for alarms and other types of non-alarm activity the customer may want to monitor at the property. Processing more than 40,000 alarm and monitoring events each day, the company recognizes the importance of sending prompt notifications that successfully get the recipients’ attention.

And in this age of electronic communications when an email might get ignored amid a pile of unopened messages, Alarm.com understands the value of an audible alert like a phone call. That’s why it offers customers the ability to receive not just email and text message notifications, but automated phone alerts as well. Using Angel.com’s affordable and reliable on-demand technology, Alarm.com is able to send automated phone notifications that give customers the real-time information they need to efficiently and effectively respond to an alarm at their property.

Alarm.com also uses Angel.com’s IVR technology for routing and responding to all inbound technical support and sales calls. Recognized by its customers for providing superior service and support, Alarm.com is committed to ensuring an optimal experience for anyone who calls one of its toll-free phone numbers. Angel.com’s full-featured and affordable IVR solution has enabled Alarm.com to implement a phone response system that gives callers straightforward menu options and requires minimum hold time before transferring them to a live person.

Angel.com’s advanced yet user-friendly IVR technology has enabled Alarm.com to surpass its competitors by offering a superior product and superior customer service.