Press Releases

The Global Leader in On-Demand Customer Service Software Partners with the Industry Leading
Business Voice Solutions Provider

VIENNA, VA – April 9, 2008 – Parature, the global leader in on-demand customer service software, announced today an integration partnership with Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions. As part of the partnership, Angel.com’s Interactive Voice Response (IVR) software is fully integrated with Parature Customer Service™ software, providing organizations with the ability to phone-enable Parature’s suite of service and support software offerings. The integrated solution provides support centers and their customers phone-based access to manage the Parature application, including identifying caller entitlement by Service Level Agreement (SLA) and routing calls appropriately, creating a ticket over the phone, and the option to transcribe ticket details from voice to text.

“As the global leader in on-demand customer service software, we are delighted to announce this partnership with Angel.com,” stated Duke Chung, Parature CEO and President. “Parature is the fastest growing cstomer service and support software company in the United States, and integration partnerships are a natural progression of our growth plans. This relationship will help us to expand our integration and service capabilities to continue setting the standard for support teams worldwide, providing the smartest, most efficient way for organizations to support their customers.”

Parature enables any organization to fundamentally change the way they support their customers through its Software-as-a-Service (SaaS) delivery and integrated, intuitive design that empowers organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. The seamlessly integrated suite of Parature modules allows organizations to effectively manage all of their support needs. This dynamic,
on-demand software enables organizations to get up and running quickly, easily and efficiently.

By leveraging Angel.com’s IVR technology, Parature offers its customers phone-enabled access to proactively manage their support centers. In addition to creating, checking the status of or updating help tickets, callers can be routed intelligently to the appropriate agent based on their customer history and support request. Call details can also be transcribed and automatically logged into the user’s account record as text for future reference.

“Angel.com’s CRM solutions enable organizations to extend the power of CRM applications to the phone, increasing business efficiency and enhancing customer service” said Michael Zirngibl, President and CEO of Angel.com. “We’re excited to team with Parature to provide this important capability through an easy-to-use, Web-based solution.”

Parature, Inc.
Parature, the leader in on-demand customer service software, makes it possible for any business to leverage the Internet to provide outstanding customer service. The company’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to better and more efficiently serve, support, engage with and retain customers in today’s Web world. Founded in 2000, Parature received the 2007 Product of the Year Award from Customer Interaction Solutions magazine and has been named to the Inc. 5000 list of Fastest Growing Private Companies in America. For the past three consecutive years Parature has been on the Washington Business Journal’s list of Best Places to Work. Headquartered in Vienna, Virginia, Parature is at work in organizations of all types and sizes, and helps support more than 8 million end users worldwide. For more information, visit www.parature.com.

About Angel.com
Angel.com is a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,600 customers turn to Angel.com's proprietary Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.