Press Releases

Industry Leader Responds to IVR Cheat Sheet with Offer to Companies to Improve IVR Systems Through Training and Certification

McLean, Va. - December 7, 2005 - Angel.com, a leading provider of on-demand call center and Interactive Voice Response (IVR) solutions and a division of MicroStrategy® Incorporated (NASDAQ: MSTR), today announced that it will launch IVR University, an online training and development resource focused on teaching best practices in IVR design and implementation to business and technical users. IVR University will launch in February 2006, and will be chaired by Steven R. Brown, Vice President of Client Services at Angel.com.

The mission of IVR University is to promote the best practices of IVR design and implementation, to ensure a useful and efficient caller experience, and to help businesses optimize their phone-based customer service. IVR University will offer a number of certification tracks, including Voice User Interface (VUI) Design, IVR Application Development and CRM/Database Integration. Courses will be offered via live, instructor-led classroom workshops across the United States, as well as live webinars and pre-recorded modules. In order to ensure consistency in IVR development nationwide, IVR University will serve customers of varied sizes, ranging from small businesses to Fortune 500 companies.

"We expect IVR University to quickly become the training and proving ground for those that manage IVR systems at both small and large organizations," said Michael Zirngibl, President and CEO of Angel.com. "Besides drawing on the collective expertise of the Angel.com staff, we plan to bring in the top industry analysts, Voice User Interface designers, IVR executives and consumer focus groups to guide the course content and participate in the most active community of industry stakeholders. The international media and consumer attention that Paul English's IVR Cheat Sheet has generated has sent a clear signal that many IVRs do not meet consumer standards. Angel.com's IVR University will take the lead in ensuring the development of business-friendly and customer-friendly IVR solutions moving forward."

Click here for more information on IVR University.

About Angel.com
Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,400 customers turn to Angel.com's patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps the world’s leading organizations make better business decisions every day. Companies use MicroStrategy to transform vast amounts of data into actionable information that enhances their performance, productivity and competitive edge. MicroStrategy’s customers include the top twelve FORTUNE 500 global telecommunications companies, the top eight global pharmaceutical companies, and nearly two-thirds of the top 50 global retailers. MicroStrategy has relationships with systems integrators and technology partners, including IBM, HP, PeopleSoft, Sun, and Teradata. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com.