Press Releases

MCLEAN, Va., Jan 20, 2005 -- Angel.com, a leading provider of web-based, advanced telephony solutions and a division of MicroStrategy(R) Incorporated (Nasdaq: MSTR), today announced a record performance in 2004 that included revenue growth of over 200 percent and a doubling of its customer base to more than 1,400. Angel.com, with its innovative web-based solution that makes creating and managing interactive voice response (IVR) applications remarkably easy, accomplished its goal of entering the enterprise market by deploying applications for new customers including adidas, Reebok Outlet Stores, and KB Toys.

The new customers joined other satisfied small and medium businesses that rely on Angel.com for solutions that generate revenue, increase customer satisfaction, and reduce call center costs. Telephony solutions range from virtual receptionists to phone surveys, store locators, lead capture, and benefits enrollment applications. Angel.com customers span the country and vary in size from small businesses with just a few employees to large, multi- national corporations.

"Angel.com achieved notable success in 2004," said president and founder Mike Zirngibl. "We expanded our customer base, continued to enhance our technology and, most importantly, successfully penetrated the enterprise market by delivering solutions to many well-known organizations. We are on course to become one of the leaders in the speech technology industry in 2005."

Market Opportunity
In its most recent Voice Business Market Update, Datamonitor projects the voice business market to grow at a rate of 30 percent annually, from $1.0 billion in 2004 to $1.3 billion in 2005. For Angel.com, the market opportunity within this enormous segment derives from the acceptance by enterprise customers of web-based, hosted solutions.

"In 2005, the hosted IVR services segment should exhibit meaningful growth due to the continuous enterprise focus on cost reduction and customer service improvement," said Datamonitor analyst Daniel Hong.

"Companies and vendors alike have enhanced user interface design and introduced a number of innovative and successful voice-based marketing campaigns. All these factors should help increase the demand for voice solutions."

Angel.com 2004 highlights included:

Awards/Accolades

In June, PC Magazine published a glowing review of Angel.com, awarding the company's core product 4.5 out of 5 stars and declaring that, "Any operation that can benefit from the business and image boost provided by an IVR should consider Angel seriously."
In September during the 10th annual SpeechTEK Conference, Angel.com president, Mike Zirngibl, was named by Speech Technology Magazine as one of the Top Ten Leaders in Speech.
In April, AVIOS/SpeechTEK, the foremost authority on speech technology, issued the "Best Voice Portal Approach" award to Angel.com for its "low-cost custom voice solutions (Voice Sites) that leverage the web to build, manage and deploy applications for the SME market."

Customer Wins

Examples of enterprise customer wins include:

KB Toys -- Just in time for the holidays, Angel.com built a voice site for KB Toys that provided consumers with store location information based on their zip code.
adidas -- To support the winter launch of the new David Beckham inspired Predator Pulse soccer shoe and apparel collection, Angel.com built a voice site for consumers to call in and listen to a message from Beckham about the new adidas line. The number is posted on in-store displays at Dick's Sporting Goods and Sports Authority locations throughout the country, and provides adidas with store-specific tracking information.
WageWorks -- For WageWorks, a provider of outsourced benefits administration, Angel.com built a hosted call center management solution which automates specific caller transactions. WageWorks will use Angel.com to automate nearly 1 million calls in 2005.

Technology/Product Releases

In September, Angel.com released Site Builder 2005^(TM), the next generation product for the creation, deployment and maintenance of IVR applications.
Also in September, the Company unveiled its new product suite of high-quality, low-cost packaged IVR applications called Enterprise Voice Sites(TM). Enterprise Voice Sites are a set of high-end, packaged IVR applications that allow businesses to increase customer satisfaction, collect valuable data, and automate routine tasks while lowering the costs of customer service.
In December 2004, Angel.com released its revolutionary Virtual Call Center(TM) product, which can be used to manage the front-end of small to mid-sized call centers, all within Angel's unique web-based interface.

About Angel.com
Angel.com is a leading provider of on-demand Interactive Voice Response (IVR) solutions, which enable organizations of all sizes to quickly deploy powerful telephony applications. More than 1,400 customers turn to Angel.com's patented Voice Site technology to power customer service and marketing phone numbers using intelligent speech recognition that can automate most phone-based interactions. With an innovative Internet-based solution that requires no investment in hardware, software, or human resources, Angel.com balances the need for high quality communications with affordable pay-as-you-go pricing.

About MicroStrategy
Founded in 1989, MicroStrategy is a global leader in business intelligence (BI) technology. MicroStrategy provides integrated reporting, analysis, and monitoring software that helps the world’s leading organizations make better business decisions every day. Companies use MicroStrategy to transform vast amounts of data into actionable information that enhances their performance, productivity and competitive edge. MicroStrategy’s customers include the top twelve FORTUNE 500 global telecommunications companies, the top eight global pharmaceutical companies, and nearly two-thirds of the top 50 global retailers. MicroStrategy has relationships with systems integrators and technology partners, including IBM, HP, PeopleSoft, Sun, and Teradata. More information about MicroStrategy (NASDAQ: MSTR) is available at www.microstrategy.com