News & Events

Angel and industry-wide IVR news, call center news and events 

Upcoming Events

June 19, 2013

Cloudforce Toronto
Toronto, ON

Connect with your customers in a whole new way. Learn how to become a customer company and transform your organization as the Salesforce Customer Company Tour comes to Toronto. Begin your transformation in one action-packed day, including a special keynote, 12+ specialized breakout sessions, 50+ live demos of the latest technologies, networking with thousands of peers and experts, and more.

August 12-15, 2013

eTail East
Philadelphia, PA

The ultimate goal: be smarter about your business and understand your customer’s needs to exceed them. It’s not enough to simply “talk about” being customer-focused. You have to truly “be about” your customers to make headway in this marketplace. And that’s why eTail is here - to arm you with strategies to do just that.

June 12, 2013
Genesys Goes Live with Genesys Cloud - the Industry's Broadest Portfolio of Cloud Solutions for Customer Engagement
May 20, 2013
Genesys to Acquire Leading Cloud-Based Customer Engagement Solution Provider SoundBite Communications
April 25, 2013
Leading Pharmaceutical Companies Turn to Genesys | Angel Cloud-Based Self-Service Solutions
March 18, 2013
Genesys Completes Acquisitions of Angel.com and Utopy
March 5, 2013
DTE Energy Powers Customer Experience With Angel
February 26, 2013
Genesys to Acquire Leading Cloud—Based Self—Service Contact Center Provider, Angel, from parent MicroStrategy
December 20, 2012
Our Neighbor’s Child and Angel Create a Memorable Holiday Experience for Virginia Families
December 18, 2012
Angel Unveils New Outbound Campaign Manager
December 11, 2012
Angel Simplifies Customer Experience Management with Enhanced Cloud CTI Adaptor
November 14, 2012
Angel Survey Reveals Shift in Customer Service Preferences
October 3, 2012
Election Protection Puts Voters First With Angel
August 31, 2012
Angel Honored by Customer Interaction Solutions Magazine for Second Consecutive Year
August 13, 2012
Angel Unveils a More Personalized Customer Experience with Introduction of Lexee from Angel Labs
June 5, 2012
Angel Unveils New Analytics App for the iPad, Expands Business Intelligence Suite
May 8, 2012
Angel Integrates IVR into LexisNexis Identity Proofing and Voice Biometrics Solutions
February 13, 2012
Angel Drives 35 Percent Year-Over-Year Revenue Growth for Second Year Running
February 1, 2012
Enterprise Executive Steve Holton Joins Angel as Senior Vice President, Sales and Field Operations
January 16, 2012
Angel to Demonstrate How Retailers Can Create a Personalized Customer Experience at NRF
December 9, 2011
Angel Creates a Direct Line to the North Pole
November 17, 2011
Angel Honored for Cutting-Edge Solutions with Three Unique Awards
November 1, 2011
Angel Introduces Location Services Intelligence to the Customer Experience
October 11, 2011
Angel and TechnoCom Optimize Customer Experience with Cloud-Based Caller Location
October 3, 2011
Angel Achieves Level 1 PCI Compliance for Voice Services
September 19, 2011
Angel Launches Voice Updates for Salesforce Chatter Service
August 31, 2011
Angel Contact Center Now Available on Salesforce.com's AppExchange
August 9, 2011
Angel Viewpoint: Hardware is Dead
August 3, 2011
Angel Voice-Enables Social Networks Through Launch of VoiceForTwitter and VoiceForFacebook
July 26, 2011
Angel Named a 2011 Market Leader by Speech Technology Magazine
July 6, 2011
Introducing VoiceforTwitter: A New Way to Reach President Obama at Today's TwitterTM Town Hall Meeting
June 22, 2011
Angel Appoints Kevin Shelly as Vice President of Sales
May 25, 2011
Angel Launches Next Generation Multimodal IVR App That Delivers Intelligent Customer Interactions
April 19, 2011
Angel 4 Customer Experience Platform Selected as 2011 CODiE™ Awards Finalist
March 31, 2011
Angel Receives CUSTOMER INTERACTIONS SOLUTIONS® Magazine Annual Product of the Year Award
February 23, 2011
Angel Selected by Metaverse Mod Squad to Enhance Customer Call Center Experience
February 15, 2011
Angel Announces Record Growth and New Customer Wins in 2010
February 7, 2011
Angel Receives INTERNET TELEPHONY(R) Magazine's Thirteenth Annual Product of the Year Award
January 19, 2011
Angel Unveils New Website as Part of Its Rebranding Efforts
October 26, 2010
Angel Launches Angel Mobile for iPhone, iPad and Android
August 02, 2010
Angel Launches Angel 4 Next-Generation, Enterprise Communications Platform in the Cloud
June 28, 2010
Qwest Fires up Call Center Portfolio with Cloud-Based Enhancements White Labeling Angel
April 05, 2010
Angel Announces First-Ever Business Intelligence Analytics and Reporting for Voice Solutions
February 02, 2010
Angel Launches Caller First Voice Solutions with AstraZeneca
> See All Angel Press Releases
Apr 10, 2013

10 Perks Your Small Business Can Afford
Time

Mar 26, 2013

DTE Energy Proactively Communicates with Customers using Angel's Outbound Solution
TMCnet

Mar 25, 2013

10 Perks Your Small Business Can Afford
Inc.

Mar 18, 2013

Genesys Completes Acquisitions of Angel.com and Utopy
Genesys

Mar 6, 2013

The Cloud - A Path Towards Customer Happiness
Business 2 Community

Mar 1, 2013

Genesys Acquires Angel.com to Advance Contact Centers
Ventana Research

Feb 28, 2013

CRM Service Awards: Rising Stars
CRM Magazine

Feb 28, 2013

MicroStrategy subsidiary sale brings $110 million
The Washington Post

Feb 26, 2013

MicroStrategy To Sell Angel.com Unit To Genesys For $110M
Forbes

Feb 10, 2013

Speech Developer Programs Have Hit Prime Time
SpeechTech Mag

January 31, 2013

Did Blackberry Save Itself From Total Destruction?
Forbes

Dec 23, 2012

The Year In Corporate Giving
The Washington Post

Dec 1, 2012

Virtual Assistants Enter the Enterprise
CRM Magazine

Nov 20, 2012

Five Social Media Customer Service Tips
Business 2 Community

Nov 19, 2012

8 Ways to Safeguard Customer Data
1to1 Media

Oct 15, 2012

Your Mobile Customer Experience Bill of Rights Checklist
Business 2 Community

Oct 7, 2012

Tech Talk with Craig Peterson
Tech Talk with Craig Peterson

Aug 15, 2012

Angel's Self-Service Solution Lexee Creates a More Personalized Customer Experience with Voice Activation
TMCnet

Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
CNN Money/Fortune

Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
GigaOM

Aug 13, 2012

Angel Labs Introduces Lexee to Help Developers Make Mobile Apps Conversational
Opus Research

Aug 13, 2012

Angel Unveils Lexee
SpeechTech Mag

Aug 13, 2012

Lexee follows Apple's Siri and lets non-developers add speech-enabled assistants to apps
TNooz

Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
Tech Investor News

Aug 13, 2012

Angel launches Siri-like voice activation ap
Breaking Travel News

Aug 13, 2012

Angel Unveils Lexee from Angel Labs
Contact Center World

June 25, 2012

Angel Talks About the Ascension of the Customer Experience
TMC.net

June 19, 2012

Putting the Customer Experience First: the Chief Customer Officer
Business 2 Community

May 25, 2012

From punch cards to speech, our input method methodologies
ComputerWeekly.com

May 3, 2012

How the Power of Social Media Impacts IVR and Customer Service
Business 2 Community

March 19, 2012

Discovering the Manifold Benefits of CRM
1to1 Media

March 19, 2012

Getting to the Root of Customers' Problems
1to1 Media

January 24, 2012

Can RIM Be Saved?
Forbes

> See All Angel News