News & Events

Genesys and industry-wide IVR news, call center news and events 

Upcoming Events

May 13–14, 2014

CXPA Member Insights Exchange
Atlanta, GA

Join your fellow customer experience leaders and professionals May 13-14, 2014 at the Loews Atlanta Hotel in the heart of Atlanta, Georgia for the fourth annual Insight Exchange. This event brings together passionate professionals for world-class learning and networking with a unique approach to exchange and a focus on innovation.


May 20, 2014

Technology Showcase - Premier Contact Center Fast Food Challenge 
2:00pm ET

The cloud is supposed to be easy. Well, we've taken that to heart. We designed our platform to be so easy and so quick to setup, that we can demonstrate how we can set up a contact center faster than it takes to go get fast food. While the speed will be impressive, you will also notice the flexibility built into the platform allowing you to customize it to fit your specific business needs. Register today and you'll start craving not only fast food but Premier VCC too!


May 27-29, 2014

G-Force New Orleans
New Orleans, LA

Attend G-Force 2014, and you'll learn how you can design customer journeys that meet the needs of today's digitally driven consumer to differentiate your company. This year's event theme 'Turn On Great CX' will showcase how Genesys innovations greatly simplify the deployment of customer experience technologies while bringing expertise, insights and new perspectives on how to manage the customer experience. Additionally, the event will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies.


June 3-4 2014

Best Buy Charity Classic Golf Tournament
Chaska, MN

The Charity Classic golf tournaments will be held at the prestigious Hazeltine National Golf Club located in Chaska, MN. The 7,674-yard Robert Trent Jones-designed course opened in 1962 and recently completed a major course and clubhouse transformation. Hazeltine has hosted PGA Championships in both 2002 and 2009 and is preparing to host the 2016 Ryder Cup matches.


June 4-6 2014

The 21st Annual Customer Relationship Management Conference 
Chicago, IL

The Premier Event for Retail Marketing and CRM Executives. Join over 600 executives representing 200 of the top retail organizations to learn, share, and network.


June 17th-June 18th, 2014

PAAS 2014 -- Patient Adherence and Access Summit
Chicago, IL

This year's conference features nine case studies focusing on achieving an ROI on adherence through the use of behavior models to develop a marketing campaign to make a measurable impact on patient engagement. As well as utilizing targeted interventions to implement purposeful interventions that drive adherence and minimizing prescription abandonment to maximize patient adherence. Join Genesys as PAAS as we address key issues in achieving adherence.

























Nov 4, 2013

Meeting Patient Needs in the Affordable Care Act Era
Advanced Health Network






Mar 6, 2013

The Cloud - A Path Towards Customer Happiness
Business 2 Community



Feb 28, 2013

CRM Service Awards: Rising Stars
CRM Magazine


Feb 28, 2013

MicroStrategy subsidiary sale brings $110 million
The Washington Post





Dec 23, 2012

The Year In Corporate Giving
The Washington Post


Dec 1, 2012

Virtual Assistants Enter the Enterprise
CRM Magazine


Nov 20, 2012

Five Social Media Customer Service Tips
Business 2 Community


Nov 19, 2012

8 Ways to Safeguard Customer Data
1to1 Media



Oct 7, 2012

Tech Talk with Craig Peterson
Tech Talk with Craig Peterson



Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
CNN Money/Fortune




Aug 13, 2012

Angel Unveils Lexee
SpeechTech Mag



Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
Tech Investor News


Aug 13, 2012

Angel launches Siri-like voice activation ap
Breaking Travel News


Aug 13, 2012

Angel Unveils Lexee from Angel Labs
Contact Center World