News & Events

Genesys and industry-wide IVR news, call center news and events 

Upcoming Events

March 13, 2014

Mobile Marketing Day
New York, NY

The fifth annual Mobile Marketing Day in New York will take place on March 13, 2014. Aimed at agencies, brands and publishers, industry experts will discuss the best ways to leverage mobile into a marketing mix. This one-day learning experience will examine the trendsetting sub-channels of the rapidly changing environment that we call mobile marketing.


March 18–20, 2014

Next Generation Customer Experience
San Diego, CA

Launched in 2011, Next Gen Customer Experience brings together senior level customer experience executives across all industries to discuss the latest customer experience strategies across all channels and touch points. If you want to develop a cutting-edge CX strategy or benefit from focused networking, Next Generation Customer Experience 2014 is an event you can't miss.


April 6–9, 2014

Customer Contact East, 2014: A Frost & Sullivan Executive MindXchange
Marco Island, FL

Join us to celebrate our 10th anniversary of an event that is, simply put, a fantastic opportunity to meet and collaborate with the brightest minds in the industry. It's a unique place where everyone is engaged in sharing great insights, ideas, and best practices. The connections you make here will be invaluable to you in your career. If you only attend one event per year, be sure it's our 10th Anniversary Customer Contact East, 2014: A Frost & Sullivan Executive MindXchange.


May 13–14, 2014

CXPA Member Insights Exchange
Atlanta, GA

Join your fellow customer experience leaders and professionals May 13-14, 2014 at the Loews Atlanta Hotel in the heart of Atlanta, Georgia for the fourth annual Insight Exchange. This event brings together passionate professionals for world-class learning and networking with a unique approach to exchange and a focus on innovation.


May 27-29, 2014

G-Force New Orleans
New Orleans, LA

Attend G-Force 2014, and you'll learn how you can design customer journeys that meet the needs of today's digitally driven consumer to differentiate your company. This year's event theme 'Turn On Great CX' will showcase how Genesys innovations greatly simplify the deployment of customer experience technologies while bringing expertise, insights and new perspectives on how to manage the customer experience. Additionally, the event will feature conversations, presentations and networking with the leading authorities in the customer experience field from a variety of industries and geographies.

























Nov 4, 2013

Meeting Patient Needs in the Affordable Care Act Era
Advanced Health Network






Mar 6, 2013

The Cloud - A Path Towards Customer Happiness
Business 2 Community



Feb 28, 2013

CRM Service Awards: Rising Stars
CRM Magazine


Feb 28, 2013

MicroStrategy subsidiary sale brings $110 million
The Washington Post





Dec 23, 2012

The Year In Corporate Giving
The Washington Post


Dec 1, 2012

Virtual Assistants Enter the Enterprise
CRM Magazine


Nov 20, 2012

Five Social Media Customer Service Tips
Business 2 Community


Nov 19, 2012

8 Ways to Safeguard Customer Data
1to1 Media



Oct 7, 2012

Tech Talk with Craig Peterson
Tech Talk with Craig Peterson



Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
CNN Money/Fortune




Aug 13, 2012

Angel Unveils Lexee
SpeechTech Mag



Aug 13, 2012

Lexee gives devs a new Siri-like tool for apps
Tech Investor News


Aug 13, 2012

Angel launches Siri-like voice activation ap
Breaking Travel News


Aug 13, 2012

Angel Unveils Lexee from Angel Labs
Contact Center World