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News & Events

Angel and industry-wide IVR news, call center news and events 

Upcoming Events

May 15-17, 2012
ACORD LOMA Insurance Systems Forum
Orlando, FL
Booth #1204

The ACORD LOMA Insurance Systems Forum is the premier event for insurance technology, business and networking, where today’s thought leaders define tomorrow’s industry. Get the knowledge you need to go farther, faster. Seek out solutions in our expansive exhibit hall. Build the contacts that get your career to the next level.
June 4-8, 2012
IQPC Call Center Week
Las Vegas, NV

As contact centers continue to evolve and add channels of communication – live chat, social media, etc. - the approach to workload distribution, staffing, metrics and analytics of a solely phone and email call center have become antiquated. Join IQPC in June 2012 for a series of brand new innovative case studies, integrated training, innovative discussions, leading speakers and exciting site-tours.
August 13-15, 2012
SpeechTEK 2012
New York, NY
Booth #609

A remarkable event for the speech technology industry, SpeechTEK will consist of engaging seminars, demonstrations, case studies and keynotes speeches. The industry's leading vendors and solutions providers from around the world will be exhibiting their latest technological products and services. Attendees will gather from various industries such as travel, transportation, finance, insurance, media, telecommunications, e-business, and more.

 

May 8, 2012
Angel Integrates IVR into LexisNexis Identity Proofing and Voice Biometrics Solutions
February 13, 2012
Angel Drives 35 Percent Year-Over-Year Revenue Growth for Second Year Running
February 1, 2012
Enterprise Executive Steve Holton Joins Angel as Senior Vice President, Sales and Field Operations
January 16, 2012
Angel to Demonstrate How Retailers Can Create a Personalized Customer Experience at NRF
December 9, 2011
Angel Creates a Direct Line to the North Pole
November 17, 2011
Angel Honored for Cutting-Edge Solutions with Three Unique Awards
November 1, 2011
Angel Introduces Location Services Intelligence to the Customer Experience
October 11, 2011
Angel and TechnoCom Optimize Customer Experience with Cloud-Based Caller Location
October 3, 2011
Angel Achieves Level 1 PCI Compliance for Voice Services
September 19, 2011
Angel Launches Voice Updates for Salesforce Chatter Service
August 31, 2011
Angel Contact Center Now Available on Salesforce.com's AppExchange
August 9, 2011
Angel Viewpoint: Hardware is Dead
August 3, 2011
Angel Voice-Enables Social Networks Through Launch of VoiceForTwitter and VoiceForFacebook
July 26, 2011
Angel Named a 2011 Market Leader by Speech Technology Magazine
July 6, 2011
Introducing VoiceforTwitter: A New Way to Reach President Obama at Today's TwitterTM Town Hall Meeting
June 22, 2011
Angel Appoints Kevin Shelly as Vice President of Sales
May 25, 2011
Angel Launches Next Generation Multimodal IVR App That Delivers Intelligent Customer Interactions
April 19, 2011
Angel 4 Customer Experience Platform Selected as 2011 CODiE™ Awards Finalist
March 31, 2011
Angel Receives CUSTOMER INTERACTIONS SOLUTIONS® Magazine Annual Product of the Year Award
February 23, 2011
Angel Selected by Metaverse Mod Squad to Enhance Customer Call Center Experience
February 15, 2011
Angel Announces Record Growth and New Customer Wins in 2010
February 7, 2011
Angel Receives INTERNET TELEPHONY(R) Magazine's Thirteenth Annual Product of the Year Award
January 19, 2011
Angel Unveils New Website as Part of Its Rebranding Efforts
October 26, 2010
Angel Launches Angel Mobile for iPhone, iPad and Android
August 02, 2010
Angel Launches Angel 4 Next-Generation, Enterprise Communications Platform in the Cloud
June 28, 2010
Qwest Fires up Call Center Portfolio with Cloud-Based Enhancements White Labeling Angel
April 05, 2010
Angel Announces First-Ever Business Intelligence Analytics and Reporting for Voice Solutions
February 02, 2010
Angel Launches Caller First Voice Solutions with AstraZeneca
October 26, 2009
Angel Introduces On-Demand Nationwide Phone Numbers, Real-Time Access to Local Area Codes
October 13, 2009
Angel Announces Fall '09 Release with "one click" Caller First Diagnostics
September 17, 2009
Angel Integrates Survey Tools from Clicktools for Ehanced Phone and Web Surveys
September 08, 2009
Angel Receives 2009 TMC Labs Innovation Award for SupportByFone with Salesforce CTI Solution
August 31, 2009
Angel Announces New Enterprise Reporting Suite Utilizing MicroStrategy
August 24, 2009
Angel Partners with VoiceVault, Novauris and Plug'n Pay to Maximize Caller Experience
August 12, 2009
Angel Receives TMC's Speech Technology Excellence Award for SalesforceByFone Solution
July 27, 2009
Donald Keane Named Vice President of Marketing and Product Strategy of Angel
July 14, 2009
Angel Manages the Caller Registration System for Notify NYC, City-Wide Citizen Warning System
May 04, 2009
Angel Announces Latest Release to Enhance Customer's Call Center Experience
February 02, 2009
Angel Phone-Enables SugarCRM with Hosted IVR and Call Center Applications
May 3, 2012

How the Power of Social Media Impacts IVR and Customer Service
1to1 Media

March 19, 2012

Discovering the Manifold Benefits of CRM
1to1 Media

March 19, 2012

Getting to the Root of Customers' Problems
1to1 Media

January 24, 2012

Can RIM Be Saved?
Forbes

December 26, 2011

Personalizing the Sales Experience Helps Close the Deal
1to1 Media

December 13, 2011

Apple's Siri to revolutionise app development; challenge Google
CBR

November 3, 2011

7 Ways to Create a Memorable Customer Experience With Social Media
Mashable Week

September 30, 2011

Salesforce.com Chatter Gets Smart with Voice for Chatter
Information Week

September 11, 2011

An Angel Brings Voice to Twitter
Forbes

August 29, 2011

8 New Cloud, Social, Mobile Products to See at Dreamforce 2011
CRN, Technology Reseller Channel

August 3, 2011

Angel Voice-Enables Social Networks
Destination CRM

August 3, 2011

Facebook, Twitter Posts Can Be Voice Recordings
Information Week

July 1, 2011

Angel Wins 2011 Speech Tech Magazine Top Leader Award for Professional Services and Customer Service:
Speech Technology

May 26, 2011

Angel Multimodal App Wins SpeechTEK People's Choice Award
SpeechTEK

March 14, 2011

Multimodality Brings Mobility and IVR Together
TMCnet

January 30th, 2011

29 New APIs: Facebook Games, Amazon Email and PicPlz Photo Filters
Programmable Web

December 1, 2010

From Cost Center to Revenue Driver
Bank Technology News

November 1, 2010

An Angel on the Go
Speech Technology

October 29, 2010

Angel unveils call centre app for iPads, iPhones
IT World Canada

October 29, 2010

Angel Unveils Call Centre App for iPads, iPhones
Inside CTI

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