Awards

IVR Awards and Accolades for Call Center Design and Operation Excellence

2013 TMC Speech Technology Excellence Award


2013 Stevie Award Bronze Winner for Customer Service


2013 CRM Service Awards: Rising Stars


2012 Internet Telephony Product of the Year Award Winner for Genesys Product Lexee


2012 Best in Biz Enterprise Product of the Year award for Mobile Caller First Analytics (CFA) Application


2012 Internet Telephony Excellence Award Winner for Genesys Mobile CX Analytics app


2012 Speech Technology Excellence Award Winner for Genesys CX Analytics


2011 Internet Telephony Product of the Year Award Winner for Genesys Voice for Salesforce Chatter


2011 Customer Interaction Solutions Product of the Year Award Winner for Genesys VCC on Force.com


2011 Internet Telephoney Excellence Award Winner for Genesys Virtual Call Center


2011 Best in Biz Silver Award winner for Best Overall Company of the Year


2011 TMC Customer Interaction Solutions Magazine Annual Product of the Year Award for Mobile VCC


2011 Speech Technology Market Leader Award for Professional Services Highest Customer Satisfaction


2011 SpeechTEK Europe People's Choice Award for Genesys Multimodal Application


2010 TMC Customer Interaction Solutions Magazine Annual Product of the Year Award


2010 TMC Internet Telephony Product of the Year Award for outstanding innovation


2009 TMC Labs Innovation Award for SupportByFone with CTI


2009 TMC Customer Interaction Solutions Speech Technology Excellence Award for SalesforceByFone


2009 Speech Technology Excellence Award for SalesByFone


2008 Speech Technology Implementation Award for work with the International Republican Institute


2005 AVIOS Best Call Center Hosting Solution


2004 AVIOS Best Voice Portal Approach


2004 Speech Technology Magazine's Top Ten Leaders in Speech


2004 PC Magazine - 4.5 out of 5 stars to the Genesys on-demand IVR solutions