Genesys Goes Live with Genesys Cloud – the Industry’s Broadest Portfolio of Cloud Solutions for Customer Engagement Join Genesys, Frost & Sullivan, retail thought leaders, and your peers for the inaugural 2014 Retail Summit, Making CX Easy for Retailers. Genesys brings hundreds of customer service experts, visionaries and thought leaders together to share the latest in best practices and innovation at G-Force. Drive Incremental Revenue while delighting your customers with Outbound IVR Communications Get self-service automation with a personalized customer experience

About Genesys Cloud Solutions

Genesys acquired Angel in March 2013. Genesys is now the leading provider of cloud-based Customer Experience Management (CEM) solutions for Contact Centers built on the award winning Genesys Customer Engagement Platform. Genesys cloud solutions are a comprehensive portfolio of services, enabling enterprises of all sizes to quickly deploy Contact Centers, Self-Service IVR, Proactive Communications, Mobile, Cross-Channel solutions including SMS, Chat, Social & Email, Business Intelligence (BI) applications, Speech Analytics, and Workforce Optimization solutions that all put the Customer Experience (CX) First.





Upcoming Events

March 13, 2014
Mobile Marketing Day
New York, NY

March 18–20, 2014
Next Generation Customer Experience
San Diego, CA

April 6–9, 2014
Frost & Sullivan Customer Contact East
Marco Island, FL

Testimonial

Hear what Genesys customers have to say about what great customer experience (CX) means
to them.

About Genesys

Genesys is a leading provider of customer experience and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. In 2012, the ownership of Genesys was transferred to a company controlled by the Permira Funds with participation from Technology Crossover Ventures.