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Genesys acquired Angel in March 2013. Genesys is now the leading provider of cloud-based Customer Experience Management (CEM) solutions for Contact Centers built on the award winning Genesys Customer Engagement Platform. Genesys cloud solutions are a comprehensive portfolio of services, enabling enterprises of all sizes to quickly deploy Contact Centers, Self-Service IVR, Proactive Communications, Mobile, Cross-Channel solutions including SMS, Chat, Social & Email, Business Intelligence (BI) applications, Speech Analytics, and Workforce Optimization solutions that all put the Customer Experience (CX) First.
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Genesys is a leading provider of customer experience and contact center solutions. With more than 3,500 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise. In 2012, the ownership of Genesys was transferred to a company controlled by the Permira Funds with participation from Technology Crossover Ventures.